HCL Technologies
Designation
SPECIALIST
Country
Romania
No. of Positions
1
Auto req ID
1406511BR
Experience
2.5-5 Years
Skill (Primary)
DWP-USS-Remote Desktop Support
Qualification
B-Tech
Expected Date of Closure
01-May-2024
Location
Brasov
Employee Group
Business Line FT
Job
Administrator
Job Description (Posting).
Windows and MAC Support (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Entity
INFRA
City
Others
Reporting Manager Designation
CONSULTANT
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