Customer Service Specialist

At Tate & Lyle, we believe our people are our secret ingredient and people that join us will fuel and contribute to our success. Our vision is to be the leading provider of specialty food ingredients and solutions. We provide ingredients and solutions to the food, beverage and other industries, operating from more than 30 locations around the world. We turn raw materials into distinctive, high quality ingredients. These ingredients and solutions add taste, texture, nutrition and increased functionality to products that millions of people around the world use or consume every day

Customer Service Specialist in Supply Chain

Core responsibilities:

• Order processing for national and international business
• Order entry and regular follow of all customer orders in SAP
• Shipping date coordination with customer, production planning department and logistic & export department
• Close cooperation with production, supply chain, commercial, finance teams
• Register complaints and quality queries.

Additionally:

• Ensure that the best possible solution is provided for the customer in order to meet our OTIF KPI
• Development of a strong customer relationship to become a source of information to TL& about customers
• Build effective relationships with T&L internal departments (transport & production planning, account managers, product managers, quality and finance departments) as well as with your customer service colleagues in other countries

Requirements:

• Fluency in English (necessary condition)
• Higher education (min. Bachelor’s degree)
• Good knowledge of the SAP system will be an asset
• Knowledge of the supply chain is welcome
• High interpersonal skills, facilitating networking and maintaining relationships with customers
• Ability to work under the pressure
• Ability to work in a team
• Conscientiousness and commitment to the job

Benefits

As a business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. In addition to the flexible working policy, hybrid working model & competitive salary we offer:

• Extensive development opportunities and programs (vertical & horizontal promotions, foreign assignments, projects, broad range of internal & external training)
• Private medical care, including dental care
• MyBenefit Platform, including Multisport
• Lunch subsidy
• Work from home benefits package
• Languages assistance program
• Personal trainer
• Life Insurance
• LinkedIn Learning Platform access
• Employee Assistance Program (an online platform to support your well-being) and Mental Wellness University
• Possibility to participate in various programs & projects, including activities in Charity Team, First Aid Team, Emergency Team, Active Team and Eco Team
• Last but not least: Work in a welcoming, stimulating, and energetic environment where you can unleash your potential

If you are ready to make a significant impact, apply now to join our team.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

Read Full Description