Front Desk Agent – Russian Speaker

Job Description

Job Summary:

We are seeking a Front Desk Agent who is fluent in Russian to handle guest inquiries, check-ins, and check-outs at our establishment. The ideal candidate will provide exceptional customer service and ensure a smooth experience for all guests.

Job Responsibility:

• Greet and welcome guests in a friendly and professional manner
• Handle all guest inquiries, requests, and complaints promptly and courteously
• Check guests in and out of their rooms efficiently, ensuring all necessary information is accurately recorded
• Maintain a clean and organized front desk area
• Assist with reservations and provide information about hotel facilities and services
• Collaborate with other hotel staff to ensure guest satisfaction

Candidate Requirements:

• Fluency in Russian and English is required
• Proven experience in a customer service role, preferably in a hotel setting
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Strong attention to detail and problem-solving skills
• Knowledge of hotel booking systems and basic computer skills

Skills

Skills:

Fluency in Russian language

Excellent communication and interpersonal skills

Customer service orientation

Organizational skills

Attention to detail

Multitasking abilities

Problem-solving skills

Knowledge of hotel operations and procedures

Computer proficiency

Ability to work under pressure and handle difficult situations calm

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