Senior Cloud Engineer

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to improving the product.

We analyze and mitigate production incidents raised to the development team, take a step back to see the overall picture, propose enhancements to the product and incident management process to

• Reduce the number of incidents
• Reduce the time to resolution
• Improve Oracle Support capabilities to find solutions by themselves
• Improve customers capabilities to avoid the issue or find solutions themselves
• Improve application performance
• Improve integration between FDI and other Oracle products

We also create POCs to prove the validity of our enhancement propositions.

The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

Required to participate in on-call Rotations to support EUSC. On-call 24×7 rotations scheduled on-call for weekly shifts. The shift is 7 days, so over the weekend and during holiday’s for after business hours or weekends will be managed as per the pertinent Oracle EU Processes and Policies.

• This role requires you to meet “EU Eligible Personnel” requirements. See details below **
• EU Eligible Personnel

Authorized EU OSC Eligible Personnel must meet the following criteria:

• Located within the EU at the time of access
  • EU member states are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
• Be an EU resident
  • “Residing in the EU” means living in an EU member state.
• Have the right to work in the EU. Individuals who hold at least one of the following government-issued documents from an EU member state are considered to have the right to work:
  • Valid EU member state Passport
  • Valid EU member state Birth Certificate
  • Valid EU member state Naturalization Certificate
  • Valid EU member state Work Visa
• Be employed by a Oracle European Union Sovereign Cloud legal entity in Romania
  • Currently EUSC is established in Spain, Germany, Ireland, Czech Republic, and Romania
• Must sign the Customer data protection agreement from the list of HR documents that need to be executed when joining the Oracle EU CS entity

Responsibilities:

• Understand customer requirements and propose potential solutions.
• Analyze incidents, mitigate them, and propose product enhancements.
• Analyze performance issues to find short term solution and long-term product enhancements.
• Implement Proof of Concept of potential enhancements.
• Collaborate with teams in multiple time zones.
• Monitor and maintain security measures to protect against threats and ensure compliance.
• Participate in 24×7 on call rotation and provide technical assistance to manage production incidents for Oracle Analytics Data Intelligence service.
• Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document service issues.
• Perform root cause analysis on defects and outages and prevent recurrences.

Primary Skills:

• Must possess around 4 years of experience.
• Must have experience with Oracle Analytics.
• Must have a robust knowledge of Analytics RPD design, development, and deployment.
• Understanding of BI/data warehouse analysis, design, development, and testing.

Desirable Skills:

• Ability to write and communicate clearly and effectively.
• Experience with Fusion Data Intelligence
• Experience with Fusion Applications (ERP/HCM/SCM/CX)
• Certified on FDI, OAC and ADW.

Career Level – IC3

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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