Sr. Network Operations Engineer

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that’s revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you’ll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna’s commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients’ lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We’re inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

This opportunity places you at the operational heart of a trailblazing biotech organization transforming the landscape of global health. As a Senior Network Operations Engineer, you will ensure the seamless performance of Moderna’s global network infrastructure. Your mission is to drive stability, efficiency, and reliability across daily operations, proactively monitor performance, and collaborate on escalations and incident response.

Reporting to the Senior Manager – Network Operations, you will be instrumental in streamlining network processes, managing vendor coordination, and optimizing SOPs and alerting mechanisms. This is a hands-on, impact-heavy, individual contributor role at our Warsaw site, supporting the global scale and 24/7 reach of our critical network systems. You’ll have the opportunity to deepen your technical mastery while shaping the backbone of Moderna’s digital and operational success—and be positioned to explore new integrations with cutting-edge Generative AI technologies in the infrastructure space.

Here’s What You’ll Do:

Your key responsibilities will be:

• Oversee Tier 1 and Tier 2 network operations, ensuring fast, effective incident response and issue resolution.
• Act as the escalation point for Tier 3 issues, collaborating with Network Engineering to resolve complex challenges.
• Maintain and continuously refine SOPs, playbooks, and troubleshooting documentation to improve team autonomy and efficiency.
• Monitor global network performance using observability tools and proactively identify and remediate anomalies.
• Collaborate with monitoring teams to optimize alerts, enhance visibility, and ensure system-wide awareness.

Your responsibilities will also include:

• Participate in on-call rotations, ensuring 24/7 support coverage for critical infrastructure and events.
• Serve as a core contributor during incident management cycles, coordinating stakeholders and facilitating post-incident reviews.
• Track and report on key performance metrics and participate in continuous improvement initiatives.
• Assist in managing vendor relationships and support contracts, ensuring issues are resolved within SLA timelines.
• Work closely with Service Managers and change management stakeholders to optimize operational practices and enforce compliance.

The key Moderna Mindsets you’ll need to succeed in the role:

• We behave like owners. The solutions we’re building go beyond any job description.
• In this role, ownership isn’t optional—it’s essential. You will be entrusted with the integrity of Moderna’s global network and expected to lead through accountability, precision, and a continuous improvement mindset.
• We digitize everywhere possible using the power of code to maximize our impact on patients.
• From automation of network operations to integration with observability and AI tools, this mindset empowers you to scale your impact through digital transformation, maximizing reliability and performance across our tech landscape.

Here’s What You’ll Need (Basic Qualifications)

• 7+ years of experience in network operations or a related field, with a strong focus on Tier 1/2 support and incident management
• Proven expertise in monitoring network performance, troubleshooting issues, and managing daily operations in a 24/7 global environment.
• Solid technical background in network fundamentals including routing, switching, and basic network security principles.
• Proficiency with network monitoring tools and ITSM systems to manage incidents and service requests.
• Excellent problem-solving skills, strong communication abilities, and a customer-first mindset.

Here’s What You’ll Bring to the Table (Preferred Qualifications):

• Experience working in GxP-regulated environments is a plus. If no prior GxP experience, the engineer should be capable of quickly learning GxP requirements and applying best practices for compliance in network operations.
• Experience in high-growth industries such as biotech, pharmaceutical, or healthcare.
• Advanced knowledge of network observability platforms (e.g., Splunk, SolarWinds, etc.) and hands-on experience with ITSM tools (e.g., ServiceNow, JIRA).
• Industry certifications such as CCNA/CCNP or equivalent network operations credentials are a plus.
• A proactive, innovative mindset with a passion for continuous improvement and operational excellence.
• Demonstrated ability to collaborate effectively with cross-functional teams and manage vendor relationships.

At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected].

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