Customer Care Agent, Kharkiv (open until filled). 494 views

Job Description:

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Responsibilities:

  • Give Support to the customers: Identify and solve customer problems using dedicated web tools
  • Handle and manage web tools specially made for customer support.
  • Keep a record of each case in another dedicated web tool.
  • Escalate higher problems and send them to the appropriate team when needed.
  • Notify Leads when a recurrent problem appears, to prevent further cases
  • Be able to identify problems and create new templates for recurrent ones.
  • Be informed on promotions and information on respective countries.

Qualifications:

  • Fluent level of English
  • Upper-Intermediate or Advanced level of second language (Spanish / German / French) is a must
  • Previous working experience in sales or PR is a plus
  • Microsoft Office skills
  • Excellent communication skills
  • Aptitude for team work
  • Excellent interpersonal relationship
  • Be responsible and patient

Benefits:

  • Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
  • Become a part of the talented international team in a friendly, creative and dynamic environment;
  • Become a true pro in the fast-growing, exciting and innovative video games industry;
  • Be proud to deliver the prestigious products winning the top rankings worldwide;
  • Enjoy the exiting life of Gameloft with corporate trips, sponsored team building and other joyful events;
  • Build up your career with dynamic promotions and worldwide opportunities.

Additional Information:

!!!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!!!

APPLICATION INSTRUCTIONS:

  • Please send your application to:
  • To help us track our recruitment effort, please indicate in your email where (vacanciesinukraine.comyou saw this job posting.

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Gameloft operates the most complete distribution network in the digital game industry with direct partnerships with over 200 carriers in over 118 countries. We are present on all major online app stores (including the Apple App Store, Google Play, and Amazon), leading mobile phone, smartphone and tablet manufacturers, Smart TV and set-top box manufacturers, and social networks. Gameloft also operates one of the biggest social media force in the industry (more than 12 million Facebook fans and 265 million views on Youtube) and adapts locally each marketing actions.

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