MHPSS Hotline Consultant at IOM. 178 views



Title of Position:

Organizational Unit:


Estimated Start Date:

Estimated End Date:

Closing date for applications:

MHPSS Hotline Consultant

Emergency and Stabilization Unit, IOM Ukraine

Consultant (open to national consultants only)

As soon as possible

December 31, 2020

10 July, 2020


Background of the Consultancy: The ongoing COVID-19 pandemic in Ukraine is set against a backdrop of a country that has been affected by six years of armed conflict, an underfunded health system, and an ageing population. In the conflict-affected oblasts, Donetsk and Luhansk, there is a very high proportion of elderly people (36 per cent of total population), many of whom live in remote settlements with limited services and access to existing ones.In addition to physical health needs, the COVID-19 pandemic is impacting the psychological wellbeing of population through increased fear, anxiety, confusion, frustration, anger, and withdrawal.

IOM Ukraine will contribute to the Government of Ukraine’s efforts to effectively prepare and respond to the impact of COVID-19 in conflict-affected areas. It will do so through the provision of essential hygiene, mental health and psychosocial (MHPSS) support and individualized assistance to individuals that are at risk of trafficking in persons , through support to vulnerable returnees who are at risk of exploitation and abuse, IDPs and other conflict-affected individuals in the government-controlled area (GCA) of Donetsk and Luhansk regions.

Nature of the Consultancy:Under the overall supervision of the Emergency and Stabilization Programme Officer, TRD Programme Officer and the direct supervision of the Community StabilizationProject Specialist, the Consultant will contribute to the implementation of IOM Ukraine’s Emergency and Stabilization-related programming, in particular by supporting the MHPSS COVID-19 outreach and response efforts through management of a hotline and monitoring and reporting of COVID 19 impact of mental health and wellbeing of conflict affected populations..

Core Functions / Responsibilities:

  1. Assist CSPS and consultant psychologists in the identification of beneficiaries by coordinating with other IOM response units for referrals, reaching out to institutions outlined by consultant psychologist to inform them of MHPSS activities and contacting potential beneficiaries.
    1. Coordinate with other E&S units and monitor relevant ECA platforms/stakeholders to identify COVID-19 environmental trends and their impacts on communities and the individual household level to assist in the directing of current and future MHPSS services.
    2. Manage MHPSS hotline including receiving calls, logging of calls and relevant information in MHPSS hotline database and refer individuals to suitable psychologists.
    3. Periodic review of hotline database to develop analytical dashboard and follow up with psychologists for counseling reports for sharing with CSPS on monthly basis.
    4. When necessary, provide callers with PFA to assist the individual until a suitable psychologist is available.
  • Perform such other duties as may be assigned.


Call for Consultants

IOM Ukraine is looking for a positive, attentive, responsible personswith clear diction, able to work as a part of the team. Two Consultants will be working from Monday to Friday from 9:00 till 18:00 and one consultant will be working on Saturdays and Sundays from 10:00 till 17:00.

The Consultant should meet the following requirements:

  • Advanced degree in a Psychology, Social Work or other related area is required.
  • Fluency in Russian and Ukrainian is required.
  • Experience inworking incall-centres will be an asset.


  • Interested candidates are invited to submit their CVs and motivation letters to [email protected], referring to this advertisement in the subject line of the message and indicating the preferred working modality (working days or weekends) by 10 July 2020.
  • Please indicate in your e-mail where you saw this job posting. 

Any questions should be addressed to the e-mail mentioned above.

Only shortlisted candidates will be contacted.

Posting period:

From 26.06.2020 to 10.07.2020


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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.

The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.

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