About this position
Provides language services for non-English speaking clients to assure understanding between medical and hospital team members, customers or customers’ families during hospital stays or clinic visits.
What we’ll expect from you
- Provides accurate verbal and written interpretation/translation services for customers, family members, team members and others.
- Shares relevant cultural information with all parties involved and assists all speakers in reaching a mutual understanding.
- Provides non-complex documentation translation services from English to a non-English language and vice versa as needed.
- Assists in the preparation of correspondence, policies/practice, case documentation, statistic forms, billing, communication materials, etc as needed.
- Schedules external interpreter services as needed.
- Accepts other duties as assigned to promote the accomplishment of organizational goals.
- The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
- The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. • Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
- Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
- Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
Interested? Here are our requirements
Education
- High School diploma or GED. Some general college preferred.
- Completion of formal medical interpreter training program of at least 40 hours.
- Must have completed the assessment on verbal proficiency at the Advanced mid-level in both English and any other languages that the interpreter will be interpreting by the American Council on the Teaching of Foreign Language
Experience, Knowledge, Skills, Abilities
- Two (2) years interpreting experience, with1 year medical preferred. Five (5) years interpreting experience may substitute for above education requirement. • High-level proficiency in reading, writing and speaking English and the target language(s).
- Combination of academic training in diverse fields and experience in medical terminology in both the target and source languages.
- Knowledge of the National Coalition of Interpreters in Health Care (NCIHC) interpreter code of ethics and standards of practice.
- Knowledge of specialized terms and concepts used frequently in the provision of services.
- Cultural awareness and competency.
- Ability to work evenings/nights/weekends as necessary
Licensure/Certification(s) Mandatory
Requires National Certification ( CMI, CHI, or CoreCHI), if not must obtain within 12 months of hire
Licensure/Certification(s) Mandatory where Applicable
Licensure/Certification(s) Preferred
Hours per two week pay period: 80
Shift: Day/Evening 8 hours
Weekend Requirement: Occasional Weekends
Work Group: Non Contract
Call Requirement: Occasional Call
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