Bilingual-Employment Development Specialist

Description

Here’s your opportunity to be a key part of how we live our vision and BUILD the nation’s best and most future ready workforce – starting right at ESD!

At the Employment Security Department (ESD) we believe in the Power to Help when people need it most. We provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. We help people find jobs, bridge gaps in employment and now provide paid family and medical leave.

We have a great opportunity for a dynamic customer focused Bilingual Employment Development Specialist to work part-time (up to 24 hours per week) in the Everett WorkSource office.

Through compassion and patience the WorkSource centers provide the customers with information about the full range of agency services and programs while directing them to the appropriate internal or external resources and support services. Our Employment Development Specialists are a critical piece of our mission of providing our services to job seekers and employers. Our ultimate goal is to help Washington workers and employers succeed in the global economy by delivering superior employment and training services.

If you believe that quality customer service is never about starting with ‘no’ but with finding the ‘yes’, please read on!

Duties

As a Bilingual Employment Development Specialist you will identify customer’s needs, determine eligibility, and/or appropriateness for affiliated programs. Your phenomenal computer and communication skills will be relied upon as you explain program participation requirements and complete enrollments as appropriate. You will work with our customers to develop employment and training plans to help keep them on track toward their professional goals.

What your typical day may look like:
Provide in person and virtual employment services/resources to job seekers

Develop individual employment service plans and guide customers to effectively use employment and training programs and services

Record, maintain, enter, and update case notes and data in multiple data management systems

Read and interpret labor market information and develop individual employment plans

Facilitate job preparation activities, such as supporting customers in building resumes and materials for a standard job application, noting areas for needed skill development, conducting orientations to services, and facilitating workshops to support customers’ employability

To request a detailed position description click here.

This is an in-training opportunity and will be hired as a WorkSource Specialist 3.

You will be required to successfully complete the training plan in order to promote to the next level of the series until the goal class of WorkSource Specialist 4 is reached.

Salary ranges for these levels are:
WorkSource Specialist 3: $41,352 – $54,108 annually depending on qualifications.

WorkSource Specialist 4: $45,504 – $59,688 annually depending on qualifications.

Qualifications

Required:
A combination of education and/or relevant experience* totaling no less than six (6) years.

OR

One (1) year of experience as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.

• Such as: workforce development, social or human resource services, public relations, or customer service, retail, tech support or professional public contact work.

Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

Additional Requirement of Employment:
Ability to communicate effectively in person, via telephone and in writing in English AND Korean, or Chinese, or Russian, or Spanish.

Ability to travel to provide services to our customers and community partners

Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

NOTE: Per Governor Inslee’s Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated no later than October 18, 2021. This position is based in a WorkSource location and requires in-person attendance with no option for full-time telework. Please note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.

Supplemental Information

Please submit your Cover Letter, and Resume with your Online Application through the “Add Attachments” field. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as “see attachments” may be considered incomplete.

Why work with us?

Our agency’s mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation, and Integrity, Investing in our people and Service with kindness. We understand that a work environment that respects your work/life balance is key that’s why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.

More than Just a Paycheck

Washington State offers one of the most competitive benefits packages in the nation. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.

Modern Workplace

We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We’re working to update our facilities all over the state to enhance both the client and employee experience.

Opportunity for All

The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and pronouns in your application, to ensure we address you appropriately throughout the application process.

If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Rebekah Wilkes or the Talent Acquisition Team, or Washington Relay Service 711.

Other Information

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are having technical difficulties creating, accessing or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960.