Sales Operations Specialist

3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

3Shape Audio provides market-leading 3D scanning and software solutions that enable digital production workflow of custom audio products as hearing aids, noise protection and earphones. 3Shape Audio is a small, successful independent business unit within 3Shape, consisting of a 25-person close-knit team with unique culture. Learn more about us here: www.3shape.com/audio

We are looking for a Sales Operations Specialist to work in our Kyiv office.

Exciting opportunity to support full Sales operations agenda for 3Shape Audio and drive the improvements to sales processes and practices. The role provides opportunity to work and create impact for a world-leading provider of software and hardware for manufacturers of hearing aids and consumer audio products (e.g., in-ear monitors) and play essential role in supporting constant growth of Audio business unit.

Your role

• Execute sales activities toward new customers, mostly incoming leads, in close alignment with Sales & Marketing Manager
• Manage and execute software subscription management activities with existing customers (e.g., sell new licenses, change existing licenses, process operational license inquiries)
• Proactively optimize subscription processes and systems (e.g., Ecom for subscription) n alignment with business unit strategy and Sales & Marketing agenda
• Ensure reasonable level of account receivables and timely payment from customers
• Consistently follow up and follow through on all new sale orders (from signing to delivery, where Customer Care takes over) – ensure delivery in line customer expectations
• Report to the Sales & Marketing Manager of 3Shape Audio (based in Copenhagen, Denmark) and be part of a 3-person strong Sales & Marketing team
• Ready to travel up to 15 days per year to visit customers globally and our HQ in Copenhagen

Your qualifications

• Proven track record in sales or account management (min 2 years of experience) preferably from tech based B2B industries within hearing aids, additive manufacturing, software or IT services
• Structured approach to customers, relationship building and capable at engaging with customers at all levels
• Personal drive and results orientation to proactively take initiative and follow through
• Attention to processes and details, willingness to learn and interest in tech/software
• Ability to work independently and together with other functions (e.g., Product Management, Sales Operations, Customer Care) for expertise, sparring and execution as needed

We offer:

• Participation in producing market-leading technology products for customers around the world
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Occasional business trips to Western Europe
• Competitive salary level
• Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
• 39 working hours per week within flexible time-frame from 8:00 till 20:00
• Possibility of partially remote work
• A parking lot with free spaces for employees
• A healthy work-life balance
• Annual paid vacation (24 working days)
• Paid sick leaves and a child sick leaves
• Maternity and paternity leaves
• Medical insurance (incl. massage in the office).
• Compensation of lunches
• Regular company events
• Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!

For more information, visit our web-site: www.3shape.com or contact HR department via e-mail [email protected].

You can follow us on social media:

https://www.facebook.com/Lifeat3shape/

https://www.facebook.com/3Shape/

https://www.linkedin.com/company/3shape/

https://www.instagram.com/3shape/?hl=uk

https://www.youtube.com/user/3shape