Digital Success Manager

Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven’s solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.

The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr and Vinnytsia (Ukraine), Tallinn (Estonia), Moscow (Russia), New Delhi (India) and Bridgewater (NJ, USA).

We are looking for Digital Success Manager (Europe & Canada) who will be responsible for building, maintaining and measuring the omnichannel/digital experience solutions to support expansion and growth in line with our customers ambitions and road map.  

Responsibilities include, but are not limited to:

• Digital Experience development and channel management 
• Work with customer piloting team in order to deliver a blueprint of Viseven’s desired customer experiences (i.e. based on user research) 
• Plan, develop and execute digital programs and campaigns, including online advertising, web site strategy and design, social media, and mobile 
• Lead ongoing management of digital touch points such as HCPs portal, microsite, email, social networking landing pages, and mobile 
• Manage digital agency relationships, day-to-day production of digital deliverables, as well as digital program budgets and schedules 
• Own and maintain digital experience insights, analytics, metrics, and campaign reporting 
• Digital ecosystem development and implementation 
• Establish KPIs to review and measure our customers’ digital experience
• Liaise with key stakeholders from IT and other functions to support the translation of business requirements into functional and technical requirements 
• Monitor completion of project tasks and milestones
• Define and implement stakeholders management and communication plan  

Required Skills & Knowledge:

• Bachelor’s Degree and/or relevant work experience
• 5+ years of Customer Success experience in Software as a Service, Digital Marketing
• Passion for driving customer success and measurable outcomes
• Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
• Ability to prioritize, multi-task, and perform effectively under pressure
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space
• English and French languages from Fluent level

Competitive Advantage:

• Digital qualification / Certifications will be a plus
• Knowledge of an additional language
• Work experience in SCRUM / Agile environment

We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:

·     Competitive compensation and regular performance based salary and career development reviews

·     Passionate experienced team, friendly atmosphere

·     Professional and career growth

·     Paid time off – 18 business days per year (20 business days after 2 years of cooperation)

·     Non-documented sick leave – 4 business days per year

·     Documented sick leave – 20 business days per year

·     Family leave – 3 paid business days in case of marriage, childbirth or bereavement

·     Comprehensive medical insurance

·     English learning courses

·     Opportunities to participate in professional forums and conferences

·     Regular corporate events and team-buildings

·     Enjoyable working environment: comfortable and fully equipped office and possibility to work from home