Senior Account Manager

Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven’s solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.

The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr and Vinnytsia (Ukraine), Tallinn (Estonia), Moscow (Russia), New Delhi (India) and Bridgewater (NJ, USA).

We are looking for an experienced Senior Account Manager to grow effective communication with our clients.

A specialist’s responsibilities include tracking and supporting the clients’ tasks, supplying each client with a customized approach, supporting good relationships with the client (even after the transaction has been completed), offering new services and products. Working with us, you will be able to grow professionally, gain unique expertise and a new perspective about the work you do.

Responsibilities:

• Receive and put into shape the improvements from the customers;
• Operate the project in the issue-tracking system;
• Participate in the development and describing of marketing materials design ideas;
• Coordinate the work of creative, development, and content center departments;
• Control the terms of design creation and adherence to specifications;
• Prepare and proofread materials according to the received requirements;
• Provide compliance with the version of the prototype and with clearly fixed comments;
• Provide regular deliveries of product design and customers’ feedback to the project manager;
• Prepare regular inner reports for the project and account managers;
• Maintain project budgeting.

Required professional skills and knowledge:

• Experience in working with international clients;
• Advanced communication and presentation skills;
• Ability to handle multitasking productively;
• Ability to learn new information and get accustomed to new working tools quickly;
• Great team player: proactive, responsible, optimistic, flexible, organized, helpful;
• Time management and stress resistance skills;
• Knowledge of main CRM systems;
• Good understanding of design creation tools.

Will be considered as a Competitive Advantage:

• Experience in B2B.

We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:

·     Competitive compensation and regular performance based salary and career development reviews

·     Passionate experienced team, friendly atmosphere

·     Professional and career growth

·     Paid time off – 18 business days per year (20 business days after 2 years of cooperation)

·     Non-documented sick leave – 4 business days per year

·     Documented sick leave – 20 business days per year

·     Family leave – 3 paid business days in case of marriage, childbirth or bereavement

·     Comprehensive medical insurance

·     English learning courses

·     Opportunities to participate in professional forums and conferences

·     Regular corporate events and team-buildings

·     Enjoyable working environment: comfortable and fully equipped office and possibility to work from home