Localization Program Manager, Training and Certification

• 8+ years localization, project & program management experience, preferably in the IT industry.
• Experience with the end-to-end life-cycle of localization and translation

Amazon Web Services provides highly reliable, scalable, low-cost cloud-based services that power hundreds of thousands of businesses in 190 countries around the world.

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

Here’s your chance to work as a Localization Program Manager (PM) in our Training & Certification team. This is a highly visible position with significant customer impact.

In this role, you will work closely with with content owners and curriculum developers across the Training and Certification team, regional stakeholders, and marketing to ensure that training and certification content is developed and delivered in an in-region appropriate language and style. The localization PM will also work closely with technical teams to provide localized support for help systems including but not limited to: the Learning Management System (LMS), the Content Management System (CMS), automation tools, the lab environment, and WIKIs.

The Training and Certification team develops training and certification material for the largest learner base Amazon distributes to, including all corporate staff, subsidiary companies, vendors, and contractors globally. This role will help establish internal team processes to integrate localization into every step of the development life cycle, and ensure that the end product meets Amazon’s style and quality bars.

You will have excellent communication skills and proven program management experience, ideally in the IT Training sector. To be successful in this position, you must be a self-starter who is prepared to Think Big and Invent and Simplify.

Responsibilities:

• Manage localization workflow and processes for all T&C supported languages (Japanese, Korean, S. Chinese, T. Chinese, Indonesian, German, French, Spanish, Italian, and B. Portuguese).
• Partner with localization stakeholders and regions to evolve the workflow and processes to be efficient and scalable
• Lead and manage end-to-end localization projects, working closely with product management, development, localization resource teams, cross-functional partners and external vendors
• Evangelize best practices to developers and key stakeholders
• Develop project plans, managing time, budget, resources and quality control
• Provide project specific education and coaching to localization testers and training content developers
• Analyze localization project risk, and define mitigation actions of identified risks
• Help build a media content catalog that is diverse
• Generate quarterly reports on localization usage, needs, and recommendations
• Develop feedback loops for localization improvement
• Manage multiple projects and priorities

This role can be performed near any US AWS office in the following cities: Arlington, Atlanta, Austin, Ballston, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Pittsburgh, Portland, San Diego, San Francisco, Seattle, Washington D.C., Tempe, Sunnyvale, or Santa Monica.

The pay range for this position in Colorado is $98,700 – $160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

• Experience with localization specifically for training and certification, marketing
• Experience on working with a global team
• Proficiency in translation & localization platforms & tools
• Hands-on experience with Globalization Management Systems
• Hands-on experience on content localization as a localizer/translator
• Experience with web content delivery
• Knowledge of Amazon Web Services or Cloud Computing concepts
• Excellent verbal and written Communication Skills
• Proven abilities to be self-starter and pro-active
• Proven abilities in project planning, resource and risk management
• Track record of effectively managing multiple projects and priorities in a fast-paced, deadline-driven environment
• Proven success in partnering with local and remote teams
• Strong problem-solving and organizational skills
• Fluent in English + 1 to 2 additional languages (Japanese, Korean, S. Chinese, T. Chinese, Indonesian, German, French, Italian, Spanish, B. Portuguese, Arabic, Hebrew, Russian, or Turkish)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.