Customer Service Associate- Kings Highway (Brooklyn) (Bilingual English- Russian)

As a CSA, one will be responsible for performing the duties of a Teller and functioning on the platform as needed.

Responsibilities include, but are not limited to:

• Perform teller duties such as processing transactions, customer inquiries, money orders, locating differences, making platform referrals, balancing cash drawer daily in accordance with the bank’s cash difference standards, and completing negotiable instruments log.
• Have a clear understanding of the platform function and support/perform the responsibilities of Customer Service Representative on an as needed basis. These duties include but are not limited to opening, closing and servicing deposit and loan accounts; performing new account opening and file maintenance review, and investigating and responding to customer inquiries.
• Log into Call Center to service inbound customer queries.
• Provide excellent customer service while being mindful of the Bank’s products, recognizing the appropriateness to cross-sell.

Qualifications:

• Excellent customer service skills
• High School Diploma or equivalent required
• Cash-handling experience preferred
• One to two years retail banking experience is preferred
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)