Kiva is the world’s first and largest crowdfunding platform for social good. We run an online marketplace (www.kiva.org) for crowdfunded microloans that serves the financially excluded. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to expand financial access at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”
Our mission is to expand financial access to help underserved communities thrive. In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7+ million borrowers in over 80 countries. Our lenders fund over $10 million in loans every month. Headquartered in San Francisco, with offices in Portland, New York City, Nairobi, and Bangkok, Kiva’s team has 100+ employees and 500+ volunteers worldwide.
Internship Program
Since its founding, volunteerism has been an integral part of Kiva’s foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you’ll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors.
Through this volunteer internship, we’re hoping to provide a high caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.
This Kiva internship is a 6-month, part-time (24-32 hours per week), United States based, remote volunteer position.
Placement Process
Kiva places interns within most departments of the organization. During recruitment, we evaluate your application and interests to match you to a specific team that will leverage your talents while providing you with an opportunity to develop and grow.
Although Kiva Interns range in age and experience, a common theme among our participants is a “can do” attitude as well as a desire and willingness to dive in and get their hands dirty.
Our team
The Kiva Review and Translation Program works with a team of over 400 volunteers around the world to translate, edit, and review all individual loan profiles, including personal stories of Kiva borrowers, before they are posted for funding on Kiva in a timely manner.
We work in close conjunction with the international portfolio to:
Serve as Kiva’s partner quality control (editing/translating and reviewing an average of 17,000+ loan profiles per month for policy violations and consistency) to maintain the flow of varied loan supply;
Protect Kiva from risk; and,
Increase Kiva’s accessibility to global Field Partners and borrowers who do not speak English.
Your role
As an intern with the Kiva Review and Translation Program (RTP), you will play a critical role in supporting and engaging remote international volunteers, while aiding the growth of Kiva’s editing and translating volunteer program through volunteer recruitment. You will be the face of Kiva, communicating with new and existing volunteers all over the globe via our volunteer platform, Colibri.
The ideal individual for this position is a self-starter who is detail-oriented, exceptionally organized, and loves interacting with a wide range of people. Those who want to learn more about nonprofit management will greatly benefit from the insight gained by being a member of our team as there is a lot of room for hands-on experimenting with many aspects of program development.
Please note that while you will train to be a loan reviewer for both process understanding and personal skills-building, editing or translating Kiva loans is not a main focus of the role.
Primary Responsibilities
Engage the volunteer community – Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts (including the Milestone Award gift-mailing process, Volunteer of the Month interviews, and posting volunteer achievements on a monthly basis). Alert the volunteers to increased loan review needs with challenges as well as Kiva-related news and initiatives by posting original messaging on Colibri.
Team Leader and volunteer recruitment – Research recruitment resources as needed, post job descriptions, and assist in initial screening of applications.
Assistance with systems – Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g. FAQs, training videos), and refine the transition to automated emails via our preferred email platform (Iterable).
Team collaboration on volunteer engagement logistics – Draft motivational messaging, plan volunteer events, design and analyze surveys, strategize on timing and method of communication.
Enhance process efficiency – Provide input on how best to streamline recurring volunteer engagement responsibilities for efficiency gains. Propose initiatives that would minimize manual program administration of intern tasks.
New tool research projects – Help the team source and review new online tools and products to enable programmatic scaling.
Secondary Responsibilities
General data analysis – Compilation and analysis of volunteer surveys, polls and community interaction through click rates and responses and presentation of any results to the team.
Enhance volunteer communications – Manage a new email channel and processes to add to documentation for future team reference.
Additional support – Contribute to and manage aspects of various projects as needed.
Qualifications
Must be 21 years of age or older by July 13th, 2021
Able to commit to the full 6-months term
Excellent writing, planning and communication skills
Exceptional attention to detail
Team-oriented mindset
Superior communication instincts for differentiating tone between internal and external audiences
A proactive self-starter who is able to work with little direction
Demonstrated project management skills with a proven ability to set and meet project deadlines
Quick to adapt to new technology such as Google Suite, Greenhouse, Salesforce, Slack, and various Kiva internal systems
Desired but not required: Experience working remotely
Desired but not required: French/Russian/Portuguese skills
Desired but not required: User testing experience
Perks:
Professional development and skills workshops
Access to Kiva’s network of Kiva Fellowship and Internship Alumni
Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
References gladly given for successful participants
Kiva’s Internship is a part-time volunteer position, however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications.
The weekly time commitment for a Kiva Internship is 24-32 hours per week, from July 13th, 2021 to January 28th, 2022. Please make sure you have the availability to commit for the entire internship period before submitting an application.
A diverse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!
Apply Now
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