Customer Services Representative

Overview:
This is an excellent opportunity to get your foot in the door with Elderplan/HomeFirst, a growing, 5 Star Health Plan in Brooklyn, NY (part of the MJHS Health System). In this role you will take your exemplary customer service skills, patience, and compassion to answer inbound phone calls for our members and providers.

We are looking for someone who thrives in a fast-paced work environment. You must be self-motivated, have strong customer service skills, organizational skills, and a knack for problem-solving. If you are looking for a challenging position, opportunity to work partially from home, generous benefits and paid time off, AND with the room to learn and progress within the organization, we’d like to meet you!

Responsibilities:
You will:
Manage high volume incoming calls, and emails

Problem solve and research solutions for the caller

Log all calls into computer with details of the call

Work within multiple systems with dual screen monitors

Maintain a professional dialogue while handling difficult situations with callers

Qualifications:
High School Diploma or equivalent

3-4 years of experience in customer service in a healthcare environment

Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred.

Bilingual (Russian, Spanish, and Chinese) a plus.