The Senior Customer Account Specialist supports the YMCA’s mission by guiding members, participant families and team members on the billing process. They are responsible for importing and exporting data from our point of sales systems which may include but is not limited to billing, providing reports, managing accounts receivables and communicating with third party billing. The incumbent also maintains records, files and cash receipts; prepares daily deposits, documents and reports; communicates with members, participants, and team members; and other general office work.
2. Essential Functions:
Provide premier customer service to members, participants, and YMCA team members.
Provide reports and administrative support to branch, department, or program area and build and maintain positive relationships with team members and participants families.
Manage accounts receivables for the Association.
Act as liaison with county and other third party agencies for all child care programs and camps.
Prepare and supply administrative and financial reporting.
Process Personal Pricing (financial assistance) for child care families by supporting our mission to those in need.
3. Relationships:
This position reports to the Accounts Billing and Receivable Manager or Accounts Receivable Team Lead. The incumbent interacts regularly with members, participants, and team members. The incumbent has no budgetary or supervisory responsibilities.
4. Qualifications:
Required
Minimum of two (2) years customer service experience
Demonstrated data processing skills
Ability to work independently and multi-task
Ability to process a large volume of work
Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
Must be organized and have strong attention to detail
Ability to communicate with a diverse customer population
Excellent written and interpersonal communication skills
Ability to make decisions, set priorities, and work as a team
Ability to work with complex accounts and highly confidential information
Ability to work effectively in a fast paced, deadline driven environment
Preferred
Bilingual (Spanish, Russian, Somali and Hmong)
Experience working with county/third party agencies
Experience with web site administration
Accounts Receivable experience
5. Work Conditions:
Must be able to work on a computer for extended periods of time.
Must be able to travel locally for occasional meetings.
This role routinely uses standard office equipment such as computers, phones and photocopiers.
While performing the duties of this job, the employee is regularly required to talk or hear.
6. Additional Notes:
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Customer Service Center Director or their representatives in completing projects or performing duties deemed necessary for the branch or Association success.
§ Provide premier customer service to members, participants, and YMCA team members.
§ Provide reports and administrative support to branch, department, or program area and build and maintain positive relationships with team members and participants families.
§ Manage accounts receivables for the Association.
§ Act as liaison with county and other third party agencies for all child care programs and camps.
§ Prepare and supply administrative and financial reporting.
§ Process Personal Pricing (financial assistance) for child care families by supporting our mission to those in need.
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