Help improve the quality and safety of online content, while gaining hands on job experience. As a Quality Analyst, you will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.
Duties and Responsibilities
Day to day responsibilities may include, but are not limited to:
Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
Partner with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.
Working closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical.
As new Content Policies are being developed and prototyped, providing details to local teams around the impact of the policy change on the teams current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place.
Deliver just in time training to reviewers on new or changing Content Policies as well as refresher training on existing Content Policy on an as needed basis. Re reviewing decision accuracy audits to ensure consistency and alignment with internal standards and policies.
Managing investigations of escalations of inaccurate decisions to understand the root cause s , especially in cases where policies are new, the content is ambiguous or the decision has an outsized impact if incorrect. Mentoring auditors on the use of audit tools and systems.
Basic Qualifications
High School Diploma or equivalent
Minimum 6 months experience in Content moderation
Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change.
Preferred Skills Experience
Must be fluent in English and supported Language
Active Social Media presence
Strong problem solving and troubleshooting skills
Experience with confidential information collection and management
Professional Skills
Excellent communication verbal and written , facilitation, and interpersonal skills
Passion for ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
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