Heart Center Case Coordinator

Cardiovascular Surgery

Job Posting Description

At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Heart Center Case Coordinator will be responsible for:
Assisting patient/patient families from the second opinion process to the time they come here for care in a timely manner

Creating medical record number, uploading patients record and studies to Powerchart, Vericis and Synapse

Maintaining up to date the second opinion process portal

Delivering concierge-level attention to service for each patient.

Assisting in getting financial clearance of the patient

Preparing documentation needed for patients and families to do Visa application

Communicating to hospital staff of social/ economic problems of patient/Family

Assisting patient families with housing

Meeting patients upon arrival and give a tour of the hospital to the patient/families as needed

Visiting and assisting family/patients while they are in the hospital to ensure they are aware of the services being received and address any concerns/issue

Communicating with clinicians and social workers of any concerns from families

Preparing discharge package and make any necessary follow up visits

Keeping surgeon informed of all relevant patient information

To qualify, you must have:
Bachelor’s Degree in International Business, Healthcare, or related field

Minimum one year experience working in health care, customer or language services, hospitality

International life experience and experience serving an international clientele in a work environment.

Written and verbal fluency in English required and second language (Russian, Polish or Spanish) preferred.

Excellent customer service skills, with the ability to interact effectively with a diverse population, and all levels of internal and external customers

The skills to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

Strong interpersonal skills with the ability to deals with others in a pleasant and respectful manner and display sensitivity to the needs and concerns of others.

The ability to ensure information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.

Intermediate skills in MS Office Excel, Word, and PowerPoint as well as navigating an electronic health record.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Office/Site Location

Boston

Job Category

External Relations