Sales Associate
New York, NY, US
Permanent
Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
At Alfred Dunhill North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
SALES ASSOCIATE – HUDSON YARDS
KEY RESPONSIBILITIES
CUSTOMER SERVICE:
To set and maintain the highest standard within the store with the clients always being the main focus.
To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels.
To exceed the expectations of all clients by providing an exceptional service at all times. This includes being fully conversant with all products and services available in the store including product care, aftersales.
To be fully conversant with the history of Alfred Dunhill and use this information when communicating with clients.
To be up to date on local events and current affairs in order to promote conversation with clients.
To develop and ensure good internal customer service with all other Alfred Dunhill outlets and with Head Office.
To deal with complaints effectively & efficiently in line with Company policy. To ensure the clients expectations are exceeded when dealing with complaints. To ensure Managers are involved when appropriate.
To ensure the feedback received regarding customer service levels consistently meets and exceeds the company expectations. This may include Medallia feedback.
To pre-empt and respond to client needs in order to excel in service standards.
SALES:
To optimise sales by attracting new clients and developing the existing client base of Alfred Dunhill.
To understand and proactively demonstrate an entrepreneurial flair for the selling process in order to achieve the above.
To proactively capture customer data after each sale in line with the set company policy.
To build and maintain a client book to be used continuously in the store.
To ensure stock levels are maximised on the shop floor, with all items and labelled to company standard.
To promote key products.
To assist in the co-ordination of in-store promotional events.
To work in line with the Dunhill style of selling and ensure that information provided in sales training sessions is consistently interpreted on the shop floor.
KPIs:
To achieve personal monthly KPIs as set by Line Manager
To be aware of and assist in the achievement of Store KPI’s as set by Store Manager
MERCHANDISE STANDARDS:
To ensure that the merchandising is in line with the Alfred Dunhill image and commercial objectives of the store.
To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate.
Ensuring that the stock is in the best possible condition for sale at all times. If any product is not on the shop floor, it should be stored, so as to avoid damage.
To maintain an understanding of the company policy on VM standards and assist in the remerchandising of the store when needed
ADMINISTRATION:
To ensure that all Store systems and procedures are followed accurately.
To ensure all forms and procedures are used correctly, and follow through to completion.
To ensure client books are updated.
To ensure sales are accurately recorded on the system at all times.
COMMUNICATION:
To be proactive with communication and use all forms of communication available
To be continually aware of all company communications including in-store notice boards
To attend training sessions as required
HEALTH & SAFETY:
To be aware of and follow all company rules and legislation.
STOCK AND SECURITY:
To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft
To be aware of Company and Store Security procedures and ensure they are followed at all times
To maintain standards of storing stock on the shop-floor and back of house
To participate in all audits and counts.
To be aware of how to use tagging & other security systems in store
To assist in minimising shrinkage
MISCELLANEOUS :
To respond to any reasonable request made by Management
You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time.
QUALIFICATIONS
Education:
Educated up to Bachelors degree or equivalent
Qualification in service industry, fashion or tailoring
Experience:
Well rounded background in retailing luxury goods or high end hospitality
Commercial awareness of luxury market
Experience of dealing with high profile clients
Experience of working in target / sales driven environment
Experience of building a regular base
Experience in menswear luxury
Experience of working in a corporate environment
Experience of bespoke and custom
Experience of presenting product to groups
Experience of liaising with Senior Level Management
Personal Skills:
Professional
Confident / Positive / Enthusiastic / outgoing approach
Passion for the brand / The ability to enthuse clients about the brand
Active interest in luxury lifestyle
The ability to adapt communication style
The ability to communicate clearly one to one and to large groups
Exemplary attitude to work
The ability to converse on a wide range of current affairs
The ability to build rapport with clients of different cultures and backgrounds
Business acumen / commercial approach
Technical Skills:
Languages (specifically Mandarin, Cantonese, Japanese, Russian and Arabic)
Proven track record in sales
Proven track record in providing exceptional customer service
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