Review Center Agent – Identity

• About the Role** Global Safety, Identity, Risk and Payments is pioneering how Uber manages safety contacts that contribute to Uber’s goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review. The Agent/Auditor position is responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers. **What You Will Do** – Perform targeted reviews in order to ensure compliance by examining safety reports – Review and provide recommendations for taxonomy improvements with a regional focus – Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders – Conduct high-priority investigations requiring subject matter expertise – Appraises adequacy of internal control systems by completing audit questionnaires – Contributes to team effort by accomplishing related results as needed – Maintain focus on data integrity and producing work of the highest quality **Basic Qualifications** – At least 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting, or a regulated area – Fluent in English, both reading and writing – Experience with Google Suite and Microsoft Office – Outstanding written and verbal communication skills – Strong teamwork skills towards a shared sense of purpose – A methodical but creative thinker who has a passion for investigation and process improvement – The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change **Preferred Qualifications** – Experience working in a highly diligent environment, demonstrating a high degree of diligence and accountability – Resistance to stress and pressure of working with high-severity cases – Passion for driving quality and process improvement. Confident in presenting feedback and findings to stakeholders – Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint) Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world – let’s move it forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [[email protected]](mailto:[email protected]).

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