Customer Support Associate

Job Posting

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

Job Description

We are looking for an Customer Support Associate for TeamMate Business Unit in our office located in Cluj. TeamMate is the world’s leading audit management software, TeamMate has revolutionized the industry, empowering audit departments of all sizes. TeamMate serves customers in over 140 countries, maintains operations in over 40 countries.

The Customer Support Associate is primarily responsible for administrative activities and data entry into SAP ERP to support the Order to Cash for Compliance Solutions products and services.

The position requires independent judgment, decision-making, and analytical skills to ensure accurate and timely invoicing. Additionally, the role involves provisioning customers with access to our products and services, impacting both revenue and customer experience.

Key Responsibilities:

• Due Diligence Procedures: Conduct thorough due diligence for sales contracts, migrations, and transfers. Verify the accuracy of information on sales contracts for both Wolters Kluwer and customers.
• Customer Management: Create Customer Numbers and perform address changes as required.
• Follow-ups: Evaluate and follow up on open items weekly, ensuring timely responses and resolution of all contracts that are still open.
• Billing Portals Management: Upload invoices, create new access, add PO to invoices, and maintain BP excel sheets across various billing portals including Coupa, Ariba, etc.

Qualifications:

• Bachelor’s degree in finance or accounting or equivalent training or experience.
• A minimum of 1 year experience working in a multinational environment.
• Fluency in English.
• Proven experience in sales contract administration or a related field.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong communication skills.

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Our Offer:

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
• Yearly performance bonus based on your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule. You’ll find the flexibility for balance in your life
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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