Administration of Elekta Customer & Partner Portals – Intern

Elekta


Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs – Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available – please contact us for more details!

Key Responsibilities

1. Communication and Mailbox Support

  • Manage incoming requests from customers and partners via: [email protected] (around 15 emails per day). [email protected].
  • Respond to questions about access, registration, and navigation.
  • Ensure timely replies (6–24 hours for customers, 8–24 hours for partners).

2. User Registration and Account Administration

  • Handle customer registration cases (over 700 year‑to‑date).
  • Validate user identity and eligibility.
  • Create and manage accounts in CLM/myLearning.
  • Unlock accounts, reset passwords, support MFA issues.
  • Guide users through onboarding and first login.

3. Portal Issue Resolution

  • Support users with issues related to: Portal functionality. Support case visibility. Access to documentation and learning materials. Errors or missing permissions.
  • Escalate technical issues when necessary.
  • Provide clear, step‑by‑step instructions to users.

4. Partner Support (EPC)

  • Manage partner and distributor access.
  • Coordinate with regional points of contact when needed.
  • Support usage of: IntelliMax (access setup, troubleshooting, data visibility). Installed Base and Support Cases modules. FCO access and other partner resources.

Required Skills

  • Ability to work with user platforms (portals, registration systems).
  • Good organizational skills and ability to handle multiple daily requests.
  • Strong written communication in English.
  • Problem‑solving mindset and attention to detail.
  • Customer or partner support experience (nice to have).
  • Basic understanding of CLM or LMS systems (nice to have).

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesinukraine.com) you saw this job posting.