Sales Desk Manager

Description & Requirements

The Sales Desk Manager leads and develops the Sales Desk team responsible for timely and accurate creation and execution of customer contracts and work orders across assigned geographies and/or industries. This role ensures operational excellence against SLAs (initial response ≤ 24 hours), drives pipeline support and quality, and coordinates cross‑functionally with Services, Delivery, Legal, Finance, Operations and RMO to remove blockers and enable deal closure. This position does not carry a personal sales quota; success is measured by team operational KPIs, pipeline hygiene and stakeholder satisfaction.

A Day in The Life Typically Includes:

• Ensure the Sales Desk meets response and turnaround SLAs, monitoring queue health and routing assignments.
• Lead, coach and develop Sales Desk Representatives, run 1:1s, and manage hiring/onboarding and performance reviews.
• Manage escalations and support complex or high‑risk deals by coordinating Legal, Finance, Services Delivery and other stakeholders.
• Oversee creation and quality of bid packs and work orders, validating rates, margins and approvals prior to customer submission.
• Produce and present operational metrics and dashboards (response time, opportunities created/supported, error rates, pipeline progression).
• Drive process improvement and automation initiatives to reduce cycle time, rework and manual effort.
• Partner with Inside Sales and Demand Generation to align on opportunity routing, pipeline inputs and territory/coverage needs.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience in Business, Finance, Operations or related field.
• Experience in a Sales Desk, contract/work‑order administration, commercial operations, or inside sales support.
• Experience managing and developing a team (direct reports).
• Hands‑on experience with a CRM (e.g., Salesforce) and proven ability to create and manage CRM opportunities and opportunity hygiene.
• Strong stakeholder management skills with demonstrated cross‑functional collaboration (Legal, Finance, Services Delivery, Operations).
• Proven ability to manage operational KPIs and produce/report dashboards (Excel, Google Sheets, or BI tools).
• Excellent written and verbal communication, escalation management and attention to detail.

Preferred Qualifications

• Experience creating bid packs and aligning pricing/margins with Services and Finance.
• Familiarity with global/regional contracting processes and compliance requirements.
• Experience with automation/workflow tools and BI platforms (Tableau, Power BI, Looker, etc.).
• Background in professional services or software services delivery.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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