Payments and Settlements Assistant

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

About This Role

Reporting to the Payments & Settlements Team Leader, this role works as part of a global team who manage money in and money out for customers (consumer & businesses) in the fastest and more efficient way possible. This is achieved through a range of global banking partnerships and global payment networks. We strive for excellence in delivering the best service for our customers.

This role is responsible for settling foreign exchange contracts on behalf of corporate or consumer clients ensuring all transactions are settled and paid to agreed timescales, banking cut-off and company SLA’s.

• AMBITION – We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY – We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• COMMUNITY – We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What You Will Do

• Organise contract settlement for the current value date
• Manage money in and money out of global bank accounts; process and authorise receipts and debit requests
• Liaise with internal stakeholders, both, logically and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contract queries.
• Work directly with clients via phone and email to resolve escalated account and payment queries
• Investigate and resolve and settlement/account errors, internally and with global banking partners
• Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA’s.

Position Requirements

• Knowledge of global settlement rails and systems, including SWIFT, ACH, EFT, DEBIT/CREDIT CARD preferred but not essential
• Relevant experience in a financial services or FX organisation, undertaking payment tasks and understanding of cash flows
• Strong time management skills, able to plan, organise and multi-task
• Strong attention to detail and numeracy skills
• Strong verbal and written communication skills
• Approachable, collaborative team member.
• Adaptable, eager to learn, proactive.

Perks & Benefits

• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card
• Integration activities – ping pong in the office, board games, volunteer projects
• Employee referral scheme

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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