Job Tracking ID: 512378-778410
Job Location: Salem, OR
Job Level: Mid Career (2+ years)
Level of Education: BA/BS
Job Type: Full-Time/Regular
Date Updated: June 24, 2021
Years of Experience: 2 – 5 Years
Starting Date: ASAP
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Job Description:
MAKE A DIFFERENCE with us.
Put your social services skills to work in a mission-driven environment.
About Us
Northwest Senior and Disability Services is seeking a social services worker to manage a set of consumer cases. Our agency is an innovative and forward thinking with a deep commitment to helping others. We are looking for someone who believes in serving the seniors and adults with disabilities in our community.
If you live with integrity and are professional, compassionate, and customer-service-oriented you are the type of person we want to hire. We live these principles every day, in all we do. These are our core values.
Recruitment #: 361-06-21
Closes: Open Until Filled
Location: Salem – Southside
Salary: Starting at $3,866 ($4,059 if Bilingual), with excellent benefits (See below)
Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.
Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.
General Description
Performs professional-level work in the provision of social services for a caseload comprised of either seniors and/or adults with disabilities.
Essential Functions
Collaborate with other staff members
Assess consumers’ non-financial needs for specific social services
Develop consumer care plans in accordance with regulations
Monitor and update the consumers’ care plan
Provide customer service to the consumer according to privacy regulations
Know about a broad range of social services options
1. Collaborate with other staff members
Communicate regularly with other staff members to fully comprehend and work to meet a consumer’s needs
Read and understand the information in the consumer’s record including written narration and collaborate with others to meet the consumer’s needs
Take advice and suggestions from quality assurance subject-matter experts, peer mentors, and supervisors regarding ambiguous case situations
2. Assess consumers’ non-financial needs for specific social services
Interview consumers about his or her physical and cognitive activities of daily living to determine a service-eligibility level
Apply a consumer’s financial eligibility to their nonfinancial eligibility to recommend the most appropriate services for the consumer
Use proprietary software to enter data about the consumer and his/her service-eligibility including written narration (Oregon ACCESS, Consumer Assessment and Planning System (CAPS), etc.)
Complete all related forms
Meet agency reporting requirements
Participates in quality assurance case reviews to ensure accuracy of case manager’s work
3. Develop consumer care plans in accordance with regulations
Develop a case management plan for each consumer on the caseload
Find all necessary case data and then analyze the data to formulate an appropriate plan
Coordinate the delivery of services to consumers according to case management plans
Help to arrange in-home, residential, or assisted-living care services; medical supplies, equipment, or transportation; etc. for the consumer
Assist the consumer to alleviate serious environmental, medical, or social problems
4. Monitor and update the consumers’ care plan according to the changing care needs of consumers
Modify case management plans and delivery of services according to agency policy
Enter consumer data into the appropriate database software (Oregon ACCESS, etc.)
Enter written narrative of the consumer’s ongoing needs
Complete and process all required documentation to establish and maintain consumer benefits
Facilitate and monitor provider payments and quality of services
Provides supervisor with monthly case count reports
5. Provide customer service to the consumer according to privacy regulations
Understand and commit to follow rules governing consumer confidentiality, privacy, provider records, and investigations
Use good judgment, courtesy, and tact when working with internal and external customers
Understand and respond to requests from internal and external customers, social service professionals, and/or the general public in compliance with privacy laws
Adhere to agency standards regarding the security of and access to private consumer information
6. Know about a broad range of social services options
Understand and communicate the function and scope of public and private agencies and institutions that provide social support services to seniors and adults with disabilities
Interpret federal and state laws and regulations pertaining to social services apply them accurately to assist consumers
Advise applicants, consumers, and the general public on their rights and responsibilities regarding assistance programs
Know about a variety of local services such as food banks, in-home care providers, energy assistance programs, meal sites, legal services, etc. and connect consumers with any applicable resources as needed
Provide technical assistance to community resources, in-home and medical providers, etc.
Job-Specific Skills Needed to Meet Agency Expectations
In order to best serve consumers, case managers must know, or be able to learn:
The problems and issues confronting the consumers we serve
The state and federal laws regulating the consumer’s social services
Casework methods and techniques to individual cases
How to prepare concise and complete case records, documentation, and reports
How to use problem-solving and decision-making skills in order to serve consumers
Appropriate questioning strategies to interview consumers to determine program eligibility and service needs
General Skills Needed to Meet Agency Expectations
Must be able and willing to perform the following:
Support the agency mission and exemplify its core values—integrity, professionalism, service, and compassion
Serve as a mandatory reporter of suspected cases of neglect, exploitation, and abuse of vulnerable populations as required by policy and regulation, and make the appropriate referral to a responsible agency such as Child or Adult Protective Services Units
Interact and work effectively with others in a team to deliver services to consumers
Demonstrate good interpersonal communication skills through written, verbal, and nonverbal communication
Use sound organizational skills to meet deadlines in a timely, accurate, and efficient manner
Speak, read, write, and understand English and follow verbal and written instruction
Perform other work as assigned by the supervisor
Experience and Skills:
Minimum Qualifications – Experience and Education
Any equivalent combination of education and experience which demonstrates the knowledge, skills and abilities required will be considered; however, the following is preferred:
Bachelor’s degree in social sciences or related field; and
Two years of social services experience, working directly with consumers
This role is best suited to people with social services experience. While not required, experience working with seniors or adults with disabilities and familiarity with Oregon ACCESS and CAPS and other related software is a plus.
Work Environment and Physical Demands
Case Managers typically work in an office environment. They:
Use a computer, telephone, and other office equipment
Need to tolerate and be able to work where the noise level is that of a typical office
Travel to consumers’ homes (in an agency or personal vehicle)
May encounter frequent interruptions throughout the work day
Are regularly required to sit, talk, or hear
Use repetitive hand motions
Must be able to handle objects and sustain a sense of touch
Must be able to stand, walk, reach, and bend
Must be able to lift up to 20 pounds
Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
To be successful, candidates must:
Secure and maintain a valid Oregon driver’s license or have an acceptable alternative means of transportation
Attend work regularly to meet the demands of this job and to provide necessary services
Complete and pass a criminal background check
Supervisory Responsibilities
None.
Classification: Case Manager
Position Number: Varies
Salary Range: R20 (Bilingual – R21)
FLSA Status: Non-Exempt
Unit: Varies
Location: Varies
Reports to: Program Manager
Union Status: Represented
Last Revision: July 22, 2016
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other duties as assigned, including work in other Agency unit/location to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.
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