Home Delivery Coordinator

Meals on Wheels People enriches the lives of seniors and assists them in maintaining independence by providing nutritious food, human connections and social support. With the help of more than 5,500 volunteers, our nonprofit organization serves over 5,700 meals daily and more than 1.3 million meals each year across Multnomah, Washington, and Clark Counties. Meals on Wheels People is an EEO employer committed to the inclusion of people of color, lesbian, gay, bisexual and transgender people, women and people living with disabilities in our workplace and programs.

General Summary
Provide efficient operation of the Meals on Wheels Home Delivery services including: Preparation of meals, training and scheduling of volunteers, oversight of packing, pick-up and delivery, client re-assessments and maintenance of accurate records for MOW clients and volunteers. Provide general office support, kitchen assistance, corporate outreach and community engagement as needed.

Principal Duties and Responsibilities (Essential Functions)

· Manage the proper preparation and on-time delivery of meals to home-bound seniors following all standards developed by Meals on Wheels People

o Schedule volunteer drivers for each route daily

o Maintain route books with accurate delivery information on MOW participants; make adjustments as needed.

o Follow up on MOW participant if driver is unable to deliver the meal

o Responsible for home delivery client care including reassessments, change of condition tracking and record maintenance; alert Client Service Coordinator and Site Manager as necessary regarding needs/high-risk clients

o Perform Meals on Wheels delivery duties for routes lacking volunteer coverage

· Assist Site Manager as necessary with responsive hunger relief services

o Supplemental meals for clients with food insecurity

o Coordinate food donation distribution

o Meal services for partnerships and contracts

o Ethnic meals

o Programming in response to isolation

· Assist site Manager with corporate outreach and community engagement

· Assist in recruitment, screening, registration, training and recognition of volunteers

· Complete all required administrative tasks as assigned

· Have knowledge of Meals on Wheels People agency wide events and fundraising initiatives

· Participate in in-service training and attend required meetings

· Support mission, vision, values and strategic plan of Meals on Wheels People, Inc.

· Other duties as assigned

Education & Knowledge

· High School diploma or equivalent

· Valid Food Handler’s Certification or ability to obtain within two weeks

· Valid driver’s license, auto insurance and transportation required

· Current ServSafe certification or ability to obtain within 18 months of hire

Skills, Abilities & Experience

· Proven experience to effectively manage, engage and retain volunteers

· Bilingual/Bicultural English/Spanish, Vietnamese, Russian, Asian or African languages strongly preferred

· Excellent organizational, record keeping, time management and multi-tasking skills including the ability to set priorities and be flexible to last-minute changes

· Ability to work in a team environment and effectively communicate with diverse populations including minority, low income and persons with disabilities

· Strong ability to problem solve and implement solutions

· Ability to repetitively move 25lbs; routinely moves cooler and cooler bags from one location to another and from various heights in preparation of and for the completion of meal delivery; ability to ascend stairs and move around on city sidewalks

· Proficient in computer applications and MS Office including, Outlook, Word and Excel

· Ability to quickly learn new computer programs; experience with client data management systems a plus

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands
Fast paced, with significant people interaction. May be required to move up to 50lbs, 25lbs repetitively and ability to frequently position self to stoop, bend and crouch. Sitting for short periods of time and typing. Dexterity of hands and fingers required for operation of general office equipment. Must pass drug and alcohol test and criminal background check.

Please apply online at https://www.mowp.org/our-story/careers/

Job Type: Full-time

Pay: $17.90 – $20.59 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location:

• One location

Work Remotely:

• No