COMPLIANCE ADVISOR

DEPARTMENT OF BUSINESS SERV.

Job Posting Notice

Job ID

467771

Business Title

COMPLIANCE ADVISOR

Civil Service Title

ADMINISTRATIVE BUSINESS PROMOT

Title Classification

Competitive

Job Category

Constituent Services & Community Programs

Career Level

Entry-Level

Work Location

1 Liberty Plaza NYC

Division/Work Unit

Business Growth Services

# of Positions

3

Title Code No

1000C

Level

00

Proposed Salary Range

$ 58,700.00 – $192,152.00 (Annual)

Job Description

Compliance Advisors work directly with new and existing businesses looking to open and operate in New York City. Compliance Advisors visit small businesses throughout the five boroughs and assess the business space in order to help owners understand how to comply with City, State, and Federal rules and regulations and avoid violations. Through these consultations and ongoing education and outreach activities, Compliance Advisors educate small businesses on compliance issues while providing a high level of customer service. The team also works to make changes to the overall regulatory environment to help the small business community.

The onsite consultations performed by Compliance Advisors do not include any compliance enforcement or issuing of violations. Rather, the Compliance Advisors help business owners understand City, State, and Federal regulations and recommend actions businesses should take to become compliant. To facilitate this work, Compliance Advisors will become experts in the regulatory requirements of multiple City or State agencies, as well as relevant Federal regulations as needed, including but not limited to: the NYC Department of Health and Mental Hygiene (DOHMH), Department of Buildings (DOB), Fire Department (FDNY), Department of Environmental Protection (DEP), Department of Sanitation (DSNY) and the Department of Consumer & Worker Protection (DCWP).

Travel throughout the city using public transportation or via motor vehicle will be required.

Responsibilities include:
1.Conduct onsite walkthroughs with small businesses, providing one-on-one guidance that addresses a business’ specific questions and needs regarding compliance. Tasks include:

• Describe the regulatory inspection process and what business owners should expect during an inspection, including when an inspection may occur, what inspectors look for, how violations are issued, and the range of fees associated with various violations.
• Identify potential violations to City and State codes, zoning requirements, and permits at the business site.
• Explain possible actions business owners could take to eliminate conditions contributing to noncompliance with City, State, and Federal laws, rules, and regulations.
• Be prepared to outline the adjudication process for violations received, including general timeframes and the appropriate tribunal court for hearings.
• Refer business owners to additional resources or information as needed to further promote and enable compliance.
• Document key findings from the consultation and follow up as needed with business owners to provide additional clarification or compliance-related support.

2.Support promotional activities to raise awareness among business owners around the availability of Compliance Advisor and SBS services, including door-knocking, participating in speaking engagements or distributing promotional materials at community events.

3.Work collaboratively and professionally with other members within the Division and vendor partners to coordinate services and responses to business owner inquiries, and generally participate in the open exchange of information to support this team-based environment.

4.Establish and maintain positive relationships with business owners by providing the best possible customer service and setting clear expectations regarding City, State, and Federal requirements, including the typical timing for regulatory inspections and courses of action to avoid violations.

5.Consistently and accurately collect and maintain information on all services provided to business owners, including collecting data on common violations and utilizing the data for ongoing staff development and targeted efforts to help businesses reduce repeat violations.

6.Maintain accurate and specific status reports within various databases of establishments participating in these services, including inspection activity and issues encountered.

7.Other duties as assigned.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college or university and five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning; or

2. A satisfactory equivalent combination of education and experience. However all candidates must have 2 years of managerial or executive experience as described in “1” above.

Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year-for-year basis. All candidates must have a four-year high school diploma or its equivalent approved by a State’s Department of Education or a recognized accrediting organization.

Preferred Skills

1.Previous experience working as a City, State, or Federal inspector, examiner or enforcement agent is required.

• Candidates with previous experience related to compliance issues at DOHMH, DOB, FDNY, DEP, DSNY, DCA or other NYC regulatory agencies are strongly preferred.

2.Experience that demonstrates a proven record of providing assistance to individuals, clients and/or business owners.

3.Ability to communicate complex, technical information – such as City codes, zoning requirements, and permitting procedures – in plain language that individuals without technical training can easily comprehend.

4.Good observational skills, including the abilities to adequately describe observations in detail, deduce potential impacts of conditions or assess risk, and accurately document findings or observations.

5.Experience that demonstrates a strong working knowledge of City rules and regulations; steps a business can take to resolve a violation and agency protocols for reassessing violations; and strong customer service skills.

• An understanding of New York City’s operational agencies, including the ability to identify which agencies are relevant to a business’s concern via conversations with the business owner.

6.Strong interpersonal skills: ability to interact positively with business owners and colleagues, ask questions to understand the core issues facing the business, identify supplemental resources to connect the business to as needed, and build trust during the conversation and interactions with staff from all levels of the organization.

7.Flexibility, multi-tasking capability, and proactive work ethic.

a.Strong active listening skills as well as excellent written and verbal communication skills.

b.Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint).

c.Previous experience with Salesforce a plus.

8.Preferred fluent or working knowledge of Spanish, Chinese, Russian, Korean, or French Creole.

9.Willingness to travel and/or drive to businesses across the five boroughs. A Motor Vehicle Driver’s License valid in the State of New York may be required for certain assignments.

10.Ability to climb stairs and ladders and engage in extensive walking at facilities being inspected including those under construction and renovation while following all mandated safety procedures.

To Apply

THIS POSITION IS OPEN TO CANDIDATES WHO ARE PERMANENT IN THE ADMINISTRATIVE BUSINESS PROMOTION COORDINATOR (OR COMPARABLE TITLES) TITLE, THOSE WHO ARE REACHABLE ON THE CIVIL SERVICE LIST AND THOSE IN THE 55-A PROGRAM. PLEASE INDICATE IN YOUR COVER LETTER IF YOU ARE PERMANENT IN THE TITLE OR ARE REACHABLE ON THE CIVIL SERVICE LIST.

To apply, please email your resume and cover letter, after applying via ESS (for internal applicants) or nyc.gov/careers (for external applicants), and use the following subject line:

Compliance Advisor to: [email protected]

Salary: Commensurate with Experience

NOTE: This position expires on fiscal year 2023 (6/30/2023) and only those candidates under consideration will be contacted.

NYC residency is required within 90 days of appointment

If you do not have access to email, mail your cover letter & resume to:

NYC Department of Small Business Services

Human Resources Unit

1 Liberty Plaza, 11th Floor

New York, New York 10006

_______________________________________

The Department of Small Business Services (SBS) is an equal opportunity employer, committed to recruiting and retaining a diverse and culturally responsive workforce. SBS has a zero-tolerance policy for any form of sexual harassment in the workplace, treats all incidents seriously and promptly investigates all allegations of sexual harassment.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. SBS will continue to provide reasonable accommodations to employees and applicants with disabilities, and for religious observances and practices.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

POSTING DATE

07/12/2021

POST UNTIL

10/10/2021

The City of New York is an Equal Opportunity Employer