1st Line Customer Support (night shifts)

Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 30 countries all over the world. Viseven’s solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.

The rapidly expanding team includes more than 500+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr and Vinnytsia (Ukraine), Tallinn (Estonia), Saint John (Canada), and Bridgewater, NJ (USA).

We are looking for an enthusiastic Customer Support Representative to be engaged in performing and enabling remote support of our software solutions. You will also have to provide remote assistance to customers, respond to their support ticket requests and deliver exceptional customer service via chat and phone.

Day-to day activities

• Registration, description, classification of the incoming issues
• Provide 1st line support (via chat) to customers to ensure their content functions as designed and that Customers are taking full advantage of the various Viseven services functionality.
• Aid Customer in streamlining business processes for increased productivity and efficiency.
• Generate and share educational resources, trainings, and best practices.
• Expected to consistently provide excellent Customer services and represent client needs and goals within Viseven to ensure quality.
• Build relationships with Customer to encourage repeat business opportunities.
• Keep abreast of new company products and services, and introduce them into Customers’ development processes.
• Troubleshoot software-related issues and provide fast feedback about them

Requirements

• English Level — from Upper-Intermediate (B2+);
• Strong problem solving and research skills;
• Ability to learn and adapt fast;
• Stress tolerance and decision-making;
• Ability to work in team;
• High ability to demonstrate and present our solutions to technical and non-technical audiences;
• Driven and motivated mindset;
• Customer support experience will be a great plus!

We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:

· Passionate experienced team and enjoyable working environment

· Professional and career growth

· Paid time off 18 business days per year

· Paid time off 3 business days in case of marriage or childbirth

· Healthcare insurance – including dentist and gym

· Accounting assistance

· Free tea/coffee, fruit and snacks

· English learning courses

· Opportunities to participate in professional forums and conferences

· Regular corporate events and team-buildings