Staffing Coordinator Assistant – Scheduler

Staffing Coordinator Assistant – Scheduler
Dynamic Home Health Care Services – Bensalem, pa

POSITION PURPOSE:

The Coordinator is critical to the accomplishment of overall company practices and objectives that will provide excellence in client and caregiver satisfaction. The Client Care Coordinator is responsible for assisting in the day-to-day operations of the caregiver and client customer relations, functions and duties. The Client Care Coordinator will also play an active role in the company’s Caregiver Orientation and Training Program.

POSITION RESPONSIBILITIES:

• Ensure company standards as a high-quality provider through the implementation of high-quality care and exceptional customer service.
• Ability to prioritize work load and shift priorities to accommodate change and demand.
• Schedule caregiver staff for hours of service on new care recipients and open hours/shifts on existing cases.
• Provide consistency in caregiver staffing.
• Maintain computer schedules and complete timely data entry for schedules and care recipient information.
• Assist in the Caregiver satisfaction plan development and implementation.
• Develop systems to maintain positive client relations and on-going care management.
• Gather Client comments and experiences for Quality Assurance.
• Assist with new employee orientation and training.
• Manage caregiver review scheduling process and documentation.
• Assist with caregiver performance management through timely documentation and improvement tracking systems.
• Assist with employee relations and communications
• Maintain professional relationships with clients and employees; assuring clients and employees’ confidentiality.
• Respond to and resolve any clients’ complaints or concerns.
• Communicate and refer appropriate matters to the Director for direction.
• On-call Manager
• On-call evenings and weekends, as needed.
• Engage in constructive problem solving and exploration of new ideas.
• Work toward high-quality decisions and overall organizational goals.
• Successful completion of a criminal background check.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

• Top notch customer service skills (phone, computer, and in-person).
• Superb problem solver with the ability to utilize persuasion skills.
• Minimum of one year experience in Staffing or Home Care Industry preferred.
• Demonstrate ability to work well within a team.
• Ability to multi-task many priorities at once.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Demonstrate a strong commitment to client service excellence.
• Bilingual is a plus, Russian, Spanish, Ukranian

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Bachelor’s (Preferred)

Experience:

• Recruiting: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No