Client Services Coordinator

Job Title: Client Services Coordinator
Hours: Mon-Thurs, 36hrs/week
Location: Central Office* (Multnomah Village)
Pay Rate: $15.50 – $21.00/hr. DOE

*Currently remote due to COVID-19

General Summary
Provide in-home and remote needs assessments and resource connections to homebound clients. Input accurate and complete data on all Meals on Wheels People clients.
* Due to COVID-19, the majority of this job is currently by phone.

Principal Duties and Responsibilities (Essential Functions)

• Conduct home delivered meal eligibility assessments annually in accordance with the Meals on Wheels People Operating Procedures.
• Assess clients met and unmet needs, existing support and resources to develop an individual service plan:

o Provide information and referral to enable clients to access services on their own
o Contact resources and make referrals if the client is unable to access services on the client’s behalf

• Connect clients to appropriate community resources
• Input assessment data into Client Management System in a timely manner, observing reporting deadlines
• Assist in reducing barriers to service
• Communicate with center staff to ensure efficient delivery of home-delivered meals
• Attend all staff meetings and trainings
• Other duties as assigned

Education & Knowledge

• Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication
• Knowledge of senior services and resources preferred

Skills, Abilities & Experience

• Bilingual/Bicultural: English/Spanish, Vietnamese, Russian, Asian or African languages required
• Proficient in computer applications and MS Office
• Ability to manage time effectively
• Ability to be flexible as new tasks arise
• Ability to quickly learn new computer programs; experience with client management systems a plus

o Good recordkeeping and organizational skills
o Ability to communication with diverse populations

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

• Fast paced, with significant people interaction
• Dexterity of hands and fingers to operate a computer keyboard, mouse, 10 key and phone
• Sitting for extended periods of time
• Ability to climb stairs to complete client visits
• Minimal reaching, bending and stooping
• Valid driver’s license, auto insurance and personal transportation required
• Frequent Travel throughout Multnomah, Washington and Clark Counties required when COVID-19 restrictions are lifted.
• Candidate must successfully pass the Meals on Wheels People pre-employment drug & alcohol test and criminal background check

Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.

Job Type: Full-time

Pay: $15.50 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Language:

• English/Spanish, Russian, Chinese, Cantonese, or Vietnamese? (Preferred)

Work Remotely:

• Temporarily due to COVID-19