Process & Knowledge Sr Analyst I

Job Summary:
The Process & Knowledge Sr Analyst I is responsible for gathering and documenting requirements for new/revised processes developed by the Global HR Operations. This will include documentation for the process, creating knowledge articles, and ensuring comprehensive testing. This role will have accountability for ensuring that proposed solutions meet business strategies while effectively integrating with other HR functional partners.

Responsibilities:
Requirements

Focuses and ensures business strategies are attained through delivery of proposed solutions

Translate business requirements into technical requirements

Leverage appropriate technology and tools to ensure knowledge content is configured, targeted and delivered to relevant audiences through D Tools HR

Ability to independently create acceptance criteria and evaluate / design knowledge content requirements

Process

Gathers and documents requirements for new or revised Domestic or International processes developed by Global HR Operations

Create/manage stories for existing processes

Create and maintain knowledge submissions from multiple sources

Create knowledge content and process requirements in partnership with clients

Partner with subject matter expert through the knowledge development lifecycle to assess, develop, deliver, and maintain new and existing knowledge content

Ability to manage daily processes and support independently

Identifies creative solutions

Project Management

Leverages the full infrastructure for Global HR Operations to expand and maintain integration and platform neutrality

Perform system & regression testing

Ensures effective governance & stakeholder management is in place

Assist with the creation of training materials for new or updated applications as needed

Strong troubleshooting skills, including required communication / client support

Case Management experience, preferably Service Now expertise

Expert in the majority of the processes

Demonstrates project management skills that complements with GHRO business expertise

Leadership

Integrates effectively with other HR functional partners for supporting and/or leading on-time and on-budget delivery

Scope includes U.S. and International process integration

Assist in the development of processes and solutions that further Global HR Operations strategies

Communicate effectively with various stakeholders: Client Services, internal partners and external vendors

Understand support priorities for existing applications as well as responding to client inquiries

Ability to challenge when configuration requests are not aligned with GHRO business processes and vision

Demonstrates consulting skills in interacting with clients

Thinks strategically in system planning activities

Basic Qualifications:Work Experience:
High initiative, self-managing

Excellent interpersonal communication and presentation skills (both verbal and written)

Ability to communicate technical information and ideas clearly and concisely to non-technical people

Ability to build reports or tell a story from raw data; analytical mindset

Ability to translate user needs into requirements

Experience working with partners from all levels of an organization

Experience writing and proofreading using a style guide

Experience with development, build and deployment processes

Experience with SAP

Minimum Requirements:
High initiative, self-managing

Excellent interpersonal communication and presentation skills (both verbal and written)

Ability to communicate technical information and ideas clearly and concisely to non-technical people

Ability to build reports or tell a story from raw data; analytical mindset

Ability to translate user needs into requirements

Experience working with partners from all levels of an organization

Experience writing and proofreading using a style guide

Experience with development, build and deployment processes

Experience with SAP

Preferred Qualifications:
Knowledge of the entire Software Development Lifecycle including QA

Experience in developing enterprise software systems

Experience with Service Now

Walt Disney International experience

Consultation skills

Negotiation and influencing skills

Experience with troubleshooting, including required communication/client support

Written language skills in a second language (Traditional Chinese, Simplified Chinese, Japanese, Russian, or Turkish preferred)

Required Education

Bachelor’s degree in an HR, Business or Technology related field or equivalent work experience