Care Coordinator – Russian/English Bilingual

Our country is multicultural, but healthcare isn’t.

We’re changing that.

At ConsejoSano, we bring patient engagement to the next level through culturally-aligned content and technology that supports engagement at scale. We support health insurance companies, doctor’s offices, and employers by increasing patient engagement, lowering costs and producing better health outcomes for their members. As a team, we’re constantly pushing the envelope to solve any number of issues for our clients and their patients as they work to improve their own health. Our platform is used by our enterprise clients to enable patients to get the right care, at the right time, in the right place, and in the right way. We take pride in improving health outcomes through interacting with patients in revolutionary ways that are convenient to them and fit into their daily lives. With social determinants of health rapidly becoming an area of focus for our health care system, ConsejoSano strives to address these issues and leverage technology to scale our ability to help people live healthier lives.

ConsejoSano was launched in 2017 and is headquartered in the North Hollywood Arts District of Los Angeles County. Our team is composed of nationally recognized serial entrepreneurs, clinicians, top notch sales and operations professionals; and an incredible team of care coordinators representing 25+ languages.

ConsejoSano is dedicated to improving engagement for underserved populations. We are scaling our patient load by 10x and we’re looking for passionate, strategic, and dedicated team members who can help us reach and surpass our goals. While this is an entry-level position, there are tremendous opportunities for growth for the right individual.

We are seeking a Russian and English speaking Call Center Representative / translator / care coordinator to join our team in North Hollywood, CA! You will be responsible for making outbound calls and helping patients schedule medical appointments. We are looking for a team-player who can contribute to our success as a company through their excellent phone manners, passion for customer satisfaction, and a “can-do” attitude.

Responsibilities:
Make a high-volume of outbound calls regarding various health topics (health care experience is not necessary – we will train you!)

Assist patients with scheduling medical appointments

Document and update patient records based on interactions

Actively participate in weekly team meetings and provide feedback on patient behaviors

Troubleshoot and resolve product issues and concerns

Help with translating documents

Qualifications:
Must be able to speak, read and write in English AND Russian

Previous experience in customer service, call center, sales, or other related fields preferred

Ability to work with computers and enter data quickly and accurately

The ability to multitask in a busy environment

Positive and professional demeanor

Excellent written and verbal communication skills

Have a high school diploma and at least two years of work history

Salary and benefits package includes:
Medical, dental, and vision coverage

Free parking or public transportation reimbursements

Generous vacation and holiday benefits

Fully stocked fridge with free snacks and drinks

Casual dress code

Team building and social events

Temporary COVID-19 Arrangements

All new hires are expected to onboard and train in-office. After training is completed, new hires may continue working in office or work from home. If work from home arrangements are made, this is temporary due to COVID-19 and is not a permanently remote position. All employees are expected to return to work in office when it is deemed safe to do so.

Some of the Great Perks of Working at ConsejoSano

• Three weeks of paid vacation per year and ten annual holidays with two additional flex holidays
• Superb medical/dental/vision benefits with significant contributions toward covering all dependents
• Competitive stock options
• The ability to have a positive impact on people who need it most
• The support of a highly dedicated team focused on building the future of healthcare

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

ConsejoSano is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods. The employee must frequently reach with hands and arms. The employee occasionally is required to use hands to finger, handle, or feel; and talk or hear; stand and walk; bend/stoop/twist/squat/kneel; fine motor manipulation. The employee must regularly lift and move up to 10 pounds and occasionally lift and move up to 30 pounds. Anything over the weight limits should be done as a two-person lift or with a mechanical lift.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an indoor environment. Occasionally works near the visual display. The noise level in the work environment is usually low to moderate.