3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.
3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.
We are looking for an experienced Senior Support Consultant to work in our Kyiv office.
Your profile:
You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required.
You are to have full operational command of English, both verbally and in writing.
You should possess the following competencies:
- Advanced Microsoft Windows knowledge
- General networking knowledge incl. understanding the concepts of client-server installations Database (MSSQL or other) administration knowledge
- Customer oriented approach
- Great analytical abilities and attention to detail, but keeping the big picture in mind
- Ability to work independently with the desire to share knowledge with colleagues
- Good communicator, asking the right questions and listening also to what is not being said Intercultural competences
- Fluency in English, both verbally and in writing
Areas of responsibility:
- Collaboration with other supporters with technical support for Ortho products
- General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
- Knowledge transfer
- Creating and reviewing knowledge base articles and support documentation
- Training – technical training and coaching of colleagues and reseller supporters
- Contributing to 3Shape’s business by providing structured feedback to Product Management and R&D
We offer:
- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Occasional business trips to Western Europe
- Competitive salary level
- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
- 39 working hours per week within flexible time-frame from 8:00 till 20:00
- Possibility of partially remote work
- A parking lot with free spaces for employees
- A healthy work-life balance
- Annual paid vacation (24 working days)
- Paid sick leaves and a child sick leaves
- Maternity and paternity leaves
- Medical insurance (incl. massage in the office).
- Compensation of lunches
- Regular company events
- Opportunity to become a part of the success that 3Shape has created over the past 20 years
We will be glad to welcome you in our team!
For more information, visit our web-site: www.3shape.com or contact HR department via e-mail [email protected].
Apply now
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