Non-Permanent Hourly 3 – Outreach and Welcome Center Specialist

Edmonds Community College is committed to diversity, equity and inclusion. The college values its talented, diverse workforce and seeks to attract, hire, and support employees who consistently and actively embrace diversity and equity. Edmonds Community College is an equal opportunity employer. Edmonds Community College invites all individuals to apply and as an equal opportunity employer, we encourage individuals from diverse backgrounds and groups to apply for this position.

Non-Permanent Hourly 3 – Outreach and Welcome Center Specialist

DESCRIPTION:
Under the general direction of the Director of Outreach and Recruitment, this position provides assistance to the Director of Outreach and Recruitment and the Outreach and Recruitment Specialists. This position reports to the Director of Outreach and Recruitment. The Outreach and Welcome Center Specialist helps with tasks and initiatives designed to increase enrollment and promote college visibility in our service area.

Duties and Responsibilities:
Staff the virtual welcome center, assist students with getting started at the college and help visitors and staff navigate the virtual space when in The Welcome Center

Represent the college at recruitment events both on and off campus (virtual and in-person): Fairs, presentations, tabling, etc.

Foster and maintain strong relationships with community partners

Collaborate with the Outreach Team and other internal campus stakeholders in outreach efforts

Assist in the planning, development, and implementation of campus recruitment-related events

Implement outreach programs for all students consistent with the college and program goals

Facilitate the admissions and entry process via our offsite entry program: Acing College

Maintain a tracking system to follow up with prospective students. Outreach report, CRM, texting, etc.

Respond to prospective student inquiries via email, phone, voice/video chat, website, etc.

Maintain thorough knowledge of college programs, processes and services in order to effectively guide prospective students

Host campus tours as needed

Assist in training and mentoring student workers as needed

Other duties as assigned by the Director of Outreach and Recruitment

Qualifications:
REQUIRED QUALIFICATIONS:
2 years experience in customer service, outreach, recruitment, marketing, sales or public/community relations

Ability to work effectively with populations representing diverse backgrounds, life experiences and abilities

DESIRED QUALIFICATIONS:
Experience making presentations and/or videos

Experience using a Client Relations Management (CRM) system, Microsoft Office and Google Suite (i.e. Docs, Sheets, Calendar, Chat, etc.)

Experience with web conferencing (e.g. Zoom, Google Meet)

Previous college outreach or recruitment experience

Bilingual skills are a plus, preferably in Korean, Vietnamese, Russian, Ukrainian, Spanish, or Arabic.

Additional Information:
PHYSICAL WORK ENVIRONMENT:
Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met. Work is performed at the EC campus and in a variety of local settings.

Positions in this class typically require: Operating a computer, communicating, observing, repetitive motions, and exerting between 10-30 pounds of force occasionally and/or a negligible amount of force frequently to transport, install, remove or otherwise move objects, including the human body.

CONDITIONS OF EMPLOYMENT:
You must document citizenship or employment authorization within three days of hire. You must not be enrolled in more than 5 credits at EDCC.

COMPENSATION:
The current part-time hourly pay rate is $15.00 – $19.00 per hour for up to 16 hours per week.

APPLICATION PROCEDURE:
Application Procedure Applying online is not available for this position.

Please send the following via email to Dr. Aubrey Healey, Interim Director of Outreach and Recruitment, at [email protected]

Current resume

Optional cover letter

Contact information for two references

The position is open until filled; screening will begin as soon as a qualified applicant pool is established.

Work Schedule:
4-16 hours per week, this position is for the academic year with all campus holidays, closure days and quarter breaks off.

ABOUT THE COLLEGE:
Established in 1967, Edmonds Community College is a public, two-year, state community college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edcc.edu.

EEO/AFFIRMATIVE ACTION STATEMENT:
Edmonds Community College is an equal opportunity employer and assures equality of treatment in educational and employment opportunities without regard to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. Applicants with disabilities who require assistance with the recruitment process may call 425-640-1470 and accommodations will be made to the extent reasonably possible. The Human Resources Office is accessible to persons with disabilities.