Admissions Assistant

Job no: 501268

Work type: USPS (Staff)

Location: Main Campus (Orlando)

Categories: Student Development/Enrollment Services

Classification Title:
Admissions Assistant

Job Description:
This position has the total responsibility of providing excellent customer service. The staff in these positions are cross-trained so that they learn various responsibilities within the Admissions Assistant position in this department. This position/classification may be moved at management’s discretion within the SDES division to a commensurate level position as determined by the Vice President of Student Development and Enrollment Services or his/her designee.

Processes residency for admitted undergraduate students. This includes matching application and fees received separately, initial classification of residency for tuition purposes, corresponding with applicants regarding incomplete information, and updating student files. Coding residency requires thorough knowledge of state regulations for the classification of Florida residency for tuition purposes, including BCIS rules pertaining to documentation of international status in the United States.

Answers high volume of email, telephone and personal inquiries working with applicants, students, parents, counselors, and members of the UCF community regarding residency classification. Works closely with supervisor to prepare files for the university Residency Appeals committee.

Processes refund requests for students classified as Florida residents within their first term of attendance at UCF.

May assist with training of OPS/FWS staff assigned to Coding/Residency area.

Works with team to maintain daily counts and goals in coordination with direct supervisor.

Other duties as assigned, which may include duties from other Admission Assistant positions within the department

Department:
Undergraduate Admissions

Work Schedule:
Monday – Friday; 8:00 AM-5:00 PM. Occasional nights and weekends may be required.

Type of Appointment:
Regular

Expected Salary:
$29,069 to Negotiable

Minimum Qualifications:
High School Diploma or Equivalent and 2+ years of relevant experience.

Preferred Qualifications:
Working knowledge of state statute regarding classification of residency for tuition purposes.

Thorough knowledge of PeopleSoft system as it relates to Undergraduate Admissions and Records functions.

Knowledge of admission policies and requirements including hold criteria.

Ability to assess student files and determine when administrative holds should be released.

Ability to adapt to change as university and departmental procedures and policies change.

Ability to accurately communicate information to internal and external customers over the telephone in a professional manner.

Ability to accurately and expediently input a large volume of data on a daily basis

Ability to organize and prioritize work appropriately and independently on a daily basis

Ability to work with others in a team environment

Additional Application Materials Requirements:
N/A

Special Instructions to Applicants:
N/A

Veteran’s Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Florida Clause:
UCF’s expectation is that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:
Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in the People’s Republic of China, the Russian Federation, the Islamic Republic of Iran, the Democratic People’s Republic of Korea, the Republic of Cuba, the Venezuelan regime of Nicolás Maduro, or the Syrian Arab Republic.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, post-doctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

These requirements do not apply to U.S. citizens or U.S. permanent residents if the employment or training was/is through an agency of the U.S. Government. For more information on what information must be provided and the screening process, please see: https://corona.research.ucf.edu/screening-process-for-research-positions/

Equal Employment Opportunity Statement:
The University of Central Florida is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UCF’s Equal Opportunity Statement can be viewed at: http://www.oie.ucf.edu/documents/PresidentsStatement.pdf. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The UCF’s affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office for Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

Advertised: October 29, 2021 Eastern Daylight Time

Applications close: November 11, 2021 11:55PM Eastern Standard Time