Reify Health is changing the way medicines are developed by connecting and empowering the clinical trial ecosystem. We are a team of researchers, entrepreneurs, technologists, and healthcare-obsessed professionals building solutions that eliminate some of the biggest challenges in clinical research.
We care about the people who care for people…and we have fun while doing it.
As we continue scaling the adoption of our product, we accelerate world class clinical research and unlock innovation. By joining our team, you will play a significant role in a small and growing Customer team, further establishing our foundation for a culture of impact and empathy.
About You
Our focus on creating value for each and every user has resulted in customers who are emphatic fans of Reify Health and our vision. Our Customer Success and Experience Team is at the frontline ensuring that clinical research professionals have an overwhelmingly positive, valuable experience when using Reify Health’s products. We’re eager to find the right person to join this team as a Customer Success Associate, with an emphasis on engaging sites in EMEA, LATAM, or APAC regions. As we continue to expand globally, we are specifically looking for people who are able to support our global network of sites.
Clinical research professionals do very important work, and it’s incredibly difficult to manage the complexity of clinical trials. When clinical research professionals turn to Reify Health for help, you will be the primary relationship owner for their site. You will ensure they are on-boarded successfully, and continue to engage with them to help them benefit more and more from our product over time. In addition to these customer facing responsibilities, you will also help drive our product strategy by working cross-functionally with our Product & Design teams to bring customer feedback and insights to our product roadmap and company strategy.
While no single day or project is the same, the Customer Success Associate will have the following responsibilities.
What You’ll Be Working On
Manage a portfolio of clinical research sites to drive adoption, retention and stellar customer satisfaction, and ultimately help our sites be more successful at recruiting and enrolling patients for clinical trials.
Introduce, onboard and build ongoing relationships with clinical research teams who are new to our product.
Be the customer’s champion and guide sites through a successful customer journey, by providing ongoing support and helping them utilize new product features.
Support the Clinical Trial Leads, who are responsible for implementing Reify’s solution, StudyTeam, for clinical trials.
Share customer needs with the Product / Design team to help inform the product roadmap.
Analyze data from clinical trials and create reports that our customers can use to better manage their clinical trials.
Support the Customer Team with ad-hoc projects to support our customers and improve the value they experience from our product.
What You Bring to Reify Health
These are region specific roles and require candidates to be based in and/or willing to work remote in time zones to supporting sites across the EMEA, LATAM, and/or APAC regions.
For role supporting sites in EMEA or LATAM Region: Business Level Fluency in Spanish, Portuguese and/or Russian.
For role supporting sites in APAC Region: Business Level Fluency in Mandarin.
A passion for improving healthcare and a desire to join a startup.
The ability to work in a high-growth environment – you are comfortable with ambiguity and find no job too big or small.
Experience working in customer service/success and/or in a client facing role.
Excellent communication (written and verbal) and collaboration skills.
Strong ability to build and maintain strong relationships.
Adept to learning and utilizing new technologies and softwares.
2+ years of work experience that would support your success in this role.
A mindset geared toward growth, learning, and professional development.
Nice-To-Haves
Prior experience in a related customer-facing role at a fast-growth SaaS technology company.
Prior experience in clinical research (you’ll have ample opportunity to broaden and deepen your clinical research knowledge here at Reify).
Prior experience in the following customer facing activities: on-boarding new customers, developing and executing on a customer success program, developing and executing on programs to drive product adoption, consultative sales to prospective customers.
We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We are unable to sponsor work visas at this time.
Apply Now
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