BILINGUAL ENGLISH-RUSSIAN CUSTOMER SERVICE REPRESENTATIVE

Friendly, professional working environment in Belmont, Waverly Square (MA). Twenty minutes by bus from Harvard Square, five minutes by commuter rail from Porter Square, five minutes from Rt2/128.

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Provide responsive and competent support to customers in the areas of telecom product features and use. Apply knowledge of all company products and features as well as a capability to troubleshoot and problem solve all types of issues. Perform other duties as assigned.

PRIMARY RESPONSIBILITIES:
Responsible for answering incoming calls from consumers to provide support and product benefit information for telecom products and services

The ability to make effective telephone assessments is essential as are listening, problem solving and coaching skills

Communicate with customers to provide troubleshooting support relative to product features and comparison with competition

Enter credit memos and orders for customers

Issue and track work orders via telephone

Create reports and documents requiring resolution

Document suggestions for departmental changes and additions to policies and procedures

Maintain a high level of professionalism at all times

Perform other duties as assigned

REQUIREMENTS:
Associate/Bachelor degree or Customer Service background

HS will be considered with 1-2 years customer service experience

Bilingual English/Russian skills, knowledge of additional languages is a plus

Computer proficiency required

Must be a self-starter, highly motivated individual with excellent interpersonal, oral, and written communication skills

Demonstrated strong ability to learn, understand and analyze, to research and resolve problems

Can represent our products with professionalism and a commitment to excellent service

Attention to detail and good follow through ability is desired

First-rate customer support and teamwork skills

Send us your resume with salary requirements