Due to COVID-19, this job will be fully or partially remote until further notice. If meeting a client in person or coming into any of our physical offices, safety protocols must be followed.
Having trouble completing your application? For support, please call (206) 461-8430 or by e-mail to [email protected] .
Care Coordinator II – Bilingual in Russian/Ukrainian
Closing Date: October 31st, 2021, or Until Filled
Scope
The Aging & Disability Services Care Coordinator II’s primary responsibility is to support older adults, individuals with disabilities, and their caregivers to achieve their goals for community and independent living. Care Coordinators will conduct initial assessments with potential clients to confirm program eligibility and identify the client’s goals. Care Coordinators will then work closely with clients and families to navigate the complex social and health services delivery systems, and collaborate with the client’s medical, mental health, social services and other providers to assist the client to maintain the highest level of stability and independence in the community. Clients can qualify for comprehensive case management services through a number of different programs, and therefore Care Coordinators will be trained to work within the policies of these different eligibility groups.
This position will serve clients who are eligible for the Family Caregiver Support Program, Medicaid Alternative Care, Tailored Support for Older Adults, and other care coordination funding through the King County Area Agency on Aging. ADS Care Coordinator II’s will frequently collaborate with other ADS and NH staff, taking direct referrals and serving as a program expert.
At Neighborhood House we have a deep commitment to our employees’ and clients’ diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity, and inclusion to join our diverse team.
Responsibilities
Maintain a caseload of at least 35 active clients served each month and 60-70 unique clients each year.
Conduct initial and ongoing client-centered assessments in accordance with program requirements and utilizing the appropriate program tools based on the client’s eligibility and resources.
Visit clients at their home or at the location of his/her/their choosing.
Generate, update, and document client-centered care plans based on the client’s goals and in accordance the program policies for that client’s eligibility.
Research, identify, and coordinate resources and intervention services focused on promoting the client’s goals.
Provide information and education to the client and their caregiver(s) about the healthcare and social services systems and chronic disease management to help the client become more confident in managing his/her/their community living; empower the client to be an active participant in the care planning process.
Follow up on referrals and services, providing advocacy for client needs; ensure that the client is connected to appropriate, effective services in a timely manner.
Maintain strong partnerships with health and community service providers, government entities, and housing authorities.
Participate in clinical case reviews, training, group supervision, and case consultations.
Maintain timely, accurate, and complete records of all clients and client services in accordance with program requirements.
Actively engage in ongoing continuous quality improvement to enhance program operations.
Observe patterns in client needs and interests. Communicate these needs or service gaps to the team and participate in shared problem solving.
Assist in organizing and facilitating team and community events to address community needs.
Represent the agency by participating in activities, networks and professional organizations related to program areas.
Work with a cooperative, solution-focused spirit within the program, across NH departments, and with partner organizations.
Perform other duties as assigned.
Qualifications
Minimum Qualifications
Bachelor Degree in Social Work or a related field and two years of paid social services experience; or Bachelor Degree in unrelated field and four years of paid social services experience; or Associates Degree in related field, four years of paid social services experience, AND approval from ALTSA for a waiver to the standard minimum qualifications.
Knowledge of aging and disability issues and social/health related resources that assist older adults and individuals with disabilities to maintain their independence and quality of life.
Bilingual ability in Russian/Ukrainian and English.
Ability to work with limited supervision and considerable self-direction.
Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude with individuals from a wide range of cultural backgrounds.
Computer literacy, including MS Office.
Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
Must have reliable independent transportation for travel to client homes and between work sites.
Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
TCARE Certification (within 12 months of hire).
Person Centered Options Training (must be obtained within 6 months of hire).
COVID-19 Vaccination (must be obtained and documentation submitted prior to employment).
First Aid Certification (within 30 days of hire).
CPR Certification (within 30 days of hire).
Sexual Harassment Training (within 30 days of hire).
Position requires Washington State bi-annual criminal background re-check.
Must pass Neighborhood House background check requirements.
Benefits
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to [email protected] .
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