Case Aide

Requisition ID: req20041

Job Title: Case Aide

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Denver, CO USA

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to assist refugees resettling in the United States. The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle more than 600 refugees and 500 Afghan parolees in the coming federal fiscal year. Wraparound program services and holistic supports aim to realize positive impact in clients’ safety, health, education, economic wellbeing, and power. Some services are limited to refugees and other Office of Refugee Resettlement (ORR)-eligible populations, while others are open to a broader population of refugees, immigrants, and forcibly displaced people.

The IRC in Denver’s approach is client-centered, empowerment-focused, trauma-informed, and multigenerational. Advancing racial equity and narrowing the gender gap are priorities for the IRC in Denver. The team’s efforts in this space are ongoing and evolving. Current work is focused on participating in learning and dialogue to deepen understanding and awareness of systemic inequities and systems of oppression; building an internal organizational culture that reflects a commitment to antiracism and gender equality for clients as well as staff, volunteers, and the broader community; engaging clients more deeply in making decisions that affect them, whether at the individual, household, program, or organizational level; using our power and influence to advocate for rules, policies, and laws that address inequities experienced by the people we serve and seek systemic change for the benefit of all who are impacted by these inequities; undertaking intentional efforts to shift dynamics and promote power sharing between leadership and the broader team as well as between staff and clients; and examining and changing practices in recruitment, recognition, and other areas of employee engagement and talent development to prioritize access to opportunity and work toward full inclusion and belonging for clients, staff, and volunteers who identify as Black, Indigenous, People of Color, and LGBTQI, as well as those who have lived experience as refugees and immigrants.

JOB OVERVIEW

The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience that results in client self-sufficiency and promotes long-term integration. In close coordination with IRC in Denver team members, the Case Aide carries out activities to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

MAJOR RESPONSIBILITIES

Major responsibilities include, but are not limited to:

• Carry out timely pre- and post-arrival tasks to ensure each client is appropriately welcomed on arrival and has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Aid with airport pickups, housing setups, and other pre-arrival activities to prepare for newly arriving clients.
• Support efforts to link clients with appropriate post-arrival resources and supports, including educational, health, and social services.
• Assist clients to attain their established goals, address challenges, and utilize available resources.
• Detail client interactions in accordance with program requirements. Input client information in database(s) in a timely and accurate manner and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May provide interpretation services.
• Actively participate in team meetings, trainings, and other opportunities to coordinate services and build skills.
• Complete other duties as assigned.

JOB REQUIREMENTS

• Combination of education and experience normally represented by a high school diploma is strongly preferred. A Bachelor’s degree in social work or human services field is a plus.
• Minimum of one year of related professional experience preferred.
• Experience working with diverse clients in a non-profit setting; lived experience as a refugee or immigrant or previous experience working with the Reception & Placement (R&P) program or with refugees in a resettlement context strongly preferred.
• Strong relationship building, diplomacy, and networking skills, with the ability to effectively build internal and external relationships.
• Demonstrated success working effectively in an environment that is multi-cultural and multi-lingual; experience using interpreters desired.
• Highly adaptable and flexible self-starter with ability to work independently as well as collaborate with others, juggle multiple priorities, solve problems, manage time effectively, and meet deadlines in a demanding work environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Working knowledge of Salesforce, Efforts to Outcomes (ETO), IRIS, and other relational databases is a plus.
• Fluency in English, written and spoken, is required. Fluency in additional languages spoken by local refugee populations strongly preferred, such as Amharic, Arabic, Burmese, Dari, Farsi, French, Karen, Karenni, Oromo, Pashto, Russian, Sango, Somali, Spanish, Tigrinya, or Vietnamese.
• Ability to work flexible hours, including nights and weekends, is required.
• Must have a valid driver’s license and insurance, with access to a reliable personal vehicle.

COVID-19 VACCINATION REQUIREMENT

In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 to be considered for this position.

WORKING ENVIRONMENT

• At present, the IRC in Denver office is partially open. Hybrid remote/in-person work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic. Staff will be provided with IRC laptops and cell phones and must have access to a location with secure internet service where remote work can be performed according to the hybrid work schedule negotiated with their supervisor.
• Standard office environment with frequent travel in and around the Denver metro area to facilitate service delivery, build community relationships, and engage with clients and community partners.
• All staff are required to adhere to IRC’s COVID risk mitigation policies, which include but are not limited to masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine as needed. In some cases, these policies may be stricter than those imposed at the federal, state, or local level.
• The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all. Staff are required to adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates under policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation.

COMPENSATION AND BENEFITS

This position is a full-time, regular, non-exempt position scheduled at 37.5 hours per week and eligible for overtime, with a starting hourly wage of $19.50 depending on qualifications and experience. As a regular, full-time employee, the Case Aide is eligible for the IRC’s phenomenal benefits package, which includes:

• Generous paid time off with 20 days of paid vacation per year, 10 days of paid sick leave per year (not inclusive of paid COVID leave), and at least 9 paid holidays per year.
• Outstanding medical, dental, and vision care benefits with low employee premiums.
• Optional health care and dependent care flexible savings accounts and commuter benefits.
• Life, accident, short-term disability, and long-term disability insurance.
• Comprehensive parental and family leave benefits.
• A 403(b) retirement savings plan that offers employer contributions and a matching contribution program.
• A comprehensive employee assistance and resilience program.
• Business travel medical insurance, access to Guardian Nurses, and more.

In addition, the IRC in Denver actively promotes learning and growth for its team members, through staff development accounts that allow staff to engage in individualized goal-aligned professional development, access to a range of talent development offerings to build skills in a wide array of areas from humanitarian principles to management skills, and opportunities to lead and engage with colleagues from across the IRC through communities of practice, special assignments, and designated roles that represent the Denver office, whether here in the U.S. or globally.

We are an equal opportunity employer, and we value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.