Case Manager

REPORTS TO: Care Management Program Supervisor

2021 TEN-STEP HOURLY RANGE: $26.28 – $34.30, DOQ

JOB SUMMARY: Northwest Regional Council is a multipurpose human services agency that

relies on high performing employees to provide the best possible community-based supports for

senior citizens, people with disabilities, and people affected by complex, chronic health conditions

to facilitate their living in their own homes and communities for as long as possible, postponing or

eliminating the need for institutional care. The Case Manager assesses client needs and

authorizes in-home services, including the development and implementation of service plans, and

the authorization of payment to providers, as required by State standards.

*****Currently, in response to COVID-19, the majority of care management staff work remotely,

with services delivered telephonically or via video-conference. During onboarding and orientation

activities, new hires will be expected be on-site, wearing a mask and following social distancing

requirements.*****

Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service

organization

ESSENTIAL JOB DUTIES include but are not limited to:
1. Provides supportive functions for the client, including client advocacy, assistance, consultation,

family support, and crisis intervention.

2. Conducts an assessment that evaluates client’s cognitive, behavioral, and functional abilities by

utilizing the Washington State Comprehensive Assessment Reporting & Evaluation (CARE)

tool. Determines need and level of care for long-term care services and reassesses as needed.

3. In collaboration with the client and supports, develops a safe and appropriate client-centered

service plan, including use of case consultation for development.

4. Evaluates for in-home services and providers; implements service plan by making appropriate

arrangements with service providers and informal supports; enters and monitors all

authorizations.

5. Provides long-term ongoing case management and monitoring to ensure service plan is

functioning as intended and meets the needs of the clients; assists with transition planning for

clients requiring a higher level of care setting.

6. Documents case management activities in CARE platform according to policy.

7. Conducts termination planning and implementation when client situation stabilizes and/or client

is no longer in need of case management services.

8. Works collaboratively with multi-disciplinary team, including nurses, care coordinators, other

case managers and case aides.

9. Develops and maintains linkages with community agencies and organizations that could give

support to NWRC programs or individual older persons.

10. Fosters communication between clients’ providers (i.e. primary care provider, medical

specialists, Health Home care coordinators, etc.) and provider networks (i.e. behavioral health

organization, home care agencies, etc.)

11. Facilitates and encourages client’s use of peer supports and/or participation in appropriate

support groups and self-care programs in order to increase the client’s knowledge of their

health care conditions and to improve adherence to prescribed treatments.

Preference given to

applications received by:
Open until filled

Case Manager

Bellingham (Whatcom County) 1 FTE

Mount Vernon (Skagit County) 1 FTE

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Northwest Regional Council

An Equal Opportunity Employer

QUALIFICATIONS:
Knowledge, Skills and Abilities:

• Demonstrated ability to assess client health and functional status, understand and develop

appropriate care plans, assess skills of caregivers, and make clear and concise

recommendations.

• Demonstrated client advocacy skills and sensitivity to the needs and values of diverse groups.
• Ability to work independently, with good judgment and a minimum of supervision.
• Ability to plan, prioritize and coordinate work assignments and/or projects.
• Ability to establish and maintain effective working relationships with coworkers, community

agencies, and the general public using courtesy, tact, and good judgment.

• Ability to defuse difficult situations recognizing the need for sensitivity as well as assertiveness.
• Skill and/or fluency in speaking Spanish or Russian, desired.

Education/Experience:

• Master’s Degree in Behavioral or Health Sciences or related field and one year of experience

providing direct human services to clients, preferably in a community setting required OR

• Bachelor’s Degree in an equivalent field (includes Registered Nurses) and two years of

experience providing direct human services to clients, preferably in a community setting OR

• An equivalent combination of education and experience that provides the skills, knowledge and

ability to perform the work.

Licenses/Certificates:

• Must have a valid WA State Driver License, a vehicle available for work-related travel, and

appropriate liability insurance.

WORKING CONDITIONSPHYSICAL REQUIREMENTS: Work is performed approximately 60% in an

office environment and 40% performing client visits for Case Manager responsibilities. The office

environment may include a shared workspace and may be fast-paced with frequent interruptions. Potential

exposure to repetitive stresses due to prolonged use of computers.

Sufficient mobility is required for the use of office equipment such as computer laptops, telephones, files and

the copier, as well as for performing in-home assessments of clients, which may have limited accessibility.

The ability to hear and communicate at a level sufficient to perform the essential functions of the position is

required. Ability to lift and maneuver a maximum of 30 pounds.

BENEFITS: NWRC’s family friendly benefits package includes employer paid

Medical/Dental/Vision for the employee and their dependents. (Employee can choose from multiple

medical and dental plan options). Employer paid Long Term Disability and Life Insurance (with

option for buy-up), participation in WA Public Employees Retirement System w/ employer

contribution. Sick & vacation leave and 12 paid holidays per year. Alternative Work Schedules may

be available after successful completion of 6-month Trial Service Period. Additional voluntary

benefits include health and child/care Flexible Spending Arrangements, and pre-tax deferred comp

plan.

TO APPLY: Application materials may be obtained by e-mailing [email protected] or

downloading from https://www.nwrcwa.org/employment/, or calling the Bellingham Office @ 360-

676-6749. All applications and application materials, including a cover letter and resume, must

be fully completed and returned to the Bellingham office via email, postal mail or dropped off in

outside mail box.

SELECTION PROCESS: After reviewing the applications, the NWRC will contact the most qualified

candidates to participate in a selection process consisting of job-related selection exercises. NWRC

will make reasonable accommodation upon request for those individuals with disabilities.

600 Lakeway Drive

Bellingham, WA 98225

(360) 676-6749