Case Manager Bilingual-English/Russian

Position Summary: Provide casework services and advocate for clients in the Holocaust Survivor Program.

Principal Responsibilities:
Conduct intakes, provide accurate information and referrals.

Screen and assist clients with applications and re-certifications for entitlements and benefits

Assess clients in their home, hospital or other institutional setting as appropriate

Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans

Provide supportive counseling to clients as needed

Maintain ongoing communication with client, family members and other collaterals as appropriatecm

Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames

Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.

Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner

Facilitate and assist at social, recreational and other group activities and events

Working Conditions/Physical Demand

: Business office environment with phone and computer use, travel via public transportation. This position may have the ability to work from home 2-3 times per week

Knowledge, Skills And Requirements

Bachelors required;

Bilingual Russian

Working knowledge of Microsoft Office Suite and other technology

Excellent communication and listening skills

Excellent customer service skills with a focus on treating clients with respect and dignity

Able to multi-task and work independently with a great attention to detail