Condition Management Remote Patient Monitoring Specialist – Mount Sinai Health Partners

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Job Title: Condition Management Remote Patient Monitoring Specialist – Mount Sinai Health Partners

Summary

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Our health system has ~40,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.

We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise.

MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:

• Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
• Thrive in fast-paced work environments
• Seek to improve the status quo

Within MSHP, the Quality, Pharmacy, Value and Efficiency Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance.

Role Summary

MSHP seeks a Condition Management Remote Patient Monitoring (RPM) Specialist.

The Condition Management Remote Patient Monitoring Specialist is responsible for engaging patients referred to and enrolled in the remote patient monitoring program for condition management through a data-driven approach for prevention, chronic disease management and medication adherence. The Specialist will work with primarily low-risk patients with support from Patient Engagement Coordinators, Clinical Pharmacists, and other collaborating teams, such as nursing and social work resources, to ensure that patients are enrolled and actively participating in the remote patient program. The Condition Management RPM Specialist develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports daily to the Director of Condition Management and frequent engagement with the Executive Director of Ambulatory and Population Health Pharmacy.

Responsibilities

Work to improve patients’ experience before, during and following engagement with the health system to provide care continuity. Interacts with patients and caregivers as appropriate to ensure continuity of care, support adherence to care plans, and identify barriers that prevent adherence to care plans.

Outreach and engage with patients about the remote patient monitoring program with the goal of sharing benefits of the program, obtaining consent for enrollment, and kick starting patient journey for home monitoring of chronic conditions.

Assist clinical pharmacists in engaging patients enrolled in remote patient monitoring for medication adherence, lifestyle modification education, or maintenance reminders in using connected devices such as blood pressure cuffs.

Support patients with barriers to full participation in remote patient monitoring such as initial onboarding and device education, collaboration with vendor for technical support, and strategies to improve device use adherence.

Remain available to answer incoming calls from patients and help coordinate care. Initiate MyChart messages and phone calls to proactively reach out to patients who may present as good candidates for remote patient monitoring program.

Follow the patient’s progress during active enrollment in remote patient monitoring program by identifying patient needs, potential barriers, and initiating communications to ensure that the patient receives all services.

Communicate with physicians referring patients to remote monitoring about the outcome of patient engagement, such as patient decline or enrollment.

Once a week, works outside of usual business hours (ex. 1pm-8pm), and once a month on Saturday (ex. 9am-1pm).

Addresses medication adherence issues in coordination with internal care team members and the patient’s pharmacy.

Assists in medical record chart reviews for the purpose of quality audits, and assists in the collection of patient information for external providers, labs, and hospitals.

Documents all patient encounters as appropriate in hospital documentation system (electronic medical record) and assists with the development of standardized reports on remote patient monitoring engagement, processes, and outcomes of care coordination.

Educates patients regarding how to navigate throughout the health system.

Where deemed needed, may spend time helping support practices with remote patient monitoring workflows and dissemination of best practices.

Performs other duties as required.

Qualifications

Education

Bachelor’s degree preferred but not required, ideally in a health-related profession.

High school diploma or equivalent educational diploma (e.g., a GED or foreign diploma), required.

Certified Pharmacy Technician or Medical Assistant, preferred

Experience

Experience in health care, patient navigation/ engagement, care coordinate or related field preferred

Experience in clinical practice setting preferred

Experience collaborating with various provider types such as pharmacists, social workers, etc. preferred

Experience with medication data, medication fill reports, and fill histories, preferred

Additional Skills and Qualities

Fluency in English; Fluency in a second language such as Spanish, Russian, Mandarin a plus

Intermediate skills using Microsoft Office, especially Microsoft Excel

Competency with electronic medical record and scheduling systems

Effective communicator – excellent written and verbal communication for use with patients, staff, and vendors.

Organized – detail-oriented; consistently meets and tracks timelines and objectives

About the Mount Sinai Health System

The Mount Sinai Health System is New York City’s largest integrated delivery system, encompassing eight hospitals, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai’s vision is to produce the safest care, the highest quality, the highest satisfaction, the best access and the best value of any health system in the nation.

The Health System includes approximately 7,480 primary and specialty care physicians; 11 joint-venture ambulatory surgery centers; more than 410 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have earned distinction by multiple indicators: ranked in the top 20 by U.S. News & World Report’s “Best Medical Schools”, aligned with a U.S. News & World Report’s “Honor Roll” Hospital, No. 12 in the nation for National Institutes of Health funding, and among the top 10 most innovative research institutions as ranked by the journal Nature in its Nature Innovation Index. This reflects a special level of excellence in education, clinical practice, and research. The Mount Sinai Hospital is ranked No. 18 on U.S. News & World Report’s “Honor Roll” of top U.S. hospitals; it is one of the nation’s top 20 hospitals in Cardiology/Heart Surgery, Gastroenterology/GI Surgery, Geriatrics, Nephrology, and Neurology/Neurosurgery, and in the top 50 in six other specialties in the 2018-2019 “Best Hospitals” issue. Mount Sinai’s Kravis Children’s Hospital also is ranked nationally in five out of ten pediatric specialties by U.S. News & World Report. The New York Eye and Ear Infirmary of Mount Sinai is ranked 11th nationally for Ophthalmology and 44th for Ear, Nose, and Throat. Mount Sinai Beth Israel, Mount Sinai St. Luke’s, Mount Sinai West, and Mount Sinai South Nassau are ranked regionally.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.

We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans