HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.
Position Summary:
Position responsible for coordinating the Contact Center staff and its functions, including but not limited to, telephone activities, patient triage, appointment scheduling, and patient mini- registration, using the Nextgen system. This position serves as an example of excellent customer service to patients.
Your contribution to the team includes:
Responsible for the Contact Center day to day operations.
Provides mid-level medical triaging to the schedulers.
Coordinates staff, providing direction and guidance creating a team environment.
Organizes and coordinates workflow to assure that outstanding quality of service is provided to all patients.
Responsible for recruitment, performance management, employee relations, recognition and assuring that all staff receives appropriate orientation and training for their positions before independently scheduling patients.
Maintain effective communication among the back office staff and providers at the clinical sites in order to meet patient scheduling needs.
Facilitate Contact Center staff meetings.
Participate with the various health centers plans for meeting managed care utilization and productivity goals.
Oversees the schedules of staff, attendance, vacation approval and time cards.
Maintains good attendance, is punctual and works full scheduled shift is a condition of employment.
Demonstrates respectful, professional and appropriate behavior that supports a team oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
Perform other duties as assigned by supervisor.
Must have’s you’ll need to be successful:
AAS or AAST degree desirable
Minimum of (5) five years of triage and scheduling experience or an equivalent combination of education and experience.
Innovative thinking is required as well as the ability to evaluate and use formal analytical, planning and process methods to develop strategies and action plans.
Ability to write routine correspondence such as letter and memos
Ability to present information and speak effectively in one-on-one and small group situations.
Leadership skills and Bi-Lingual in Spanish, Russian or Korean desirable.
Proof of immunity to varicella, measles, mumps and rubella is a condition of employment. Prospective employees must provide proof at time of offer.
HealthPoint is committed to offering all employees a competitive compensation, benefits and several other perks.
Medical, Dental, Vision, Disability Coverage
Employee Assistance Program
Generous PTO Plan
Paid Holidays
Opportunity Time Off (extended time off for staff to invest in themselves)
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance and identity theft insurance
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
Growth Opportunities
To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
Apply Now
To help us track our recruitment effort, please indicate your email/cover letter where (vacanciesinukraine.com) you saw this job posting.