Contact Tracer

Position Title: Contact Tracer

Closing Date: Until Filled

Location: Remote

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Program Summary

Tracing Health was launched in response to the public health emergency pandemic of COVID-19. Our services include contact tracing and scientific support to counties and local health departments. Our highly-trained employees counsel contacts and connect them to community resources for the successful implementation of quarantine.

Position Summary

The Public Health Institute is hiring numerous Contact Tracers to support the Spokane Regional Health District to perform COVID-19 contact tracing.

The Contact Tracer will work with patients to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious, then contact the individuals to let them know of their potential exposure. Contact Tracers will be provided scripts to follow and must comply with policies and procedures provided by PHI, and comply with Human Subjects training regarding confidential information related to personal information.

Essential Duties & Responsibilities

Participate in PHI training to learn procedures for contact tracing and scripts to follow.

Follow scripts when communicating with patients and contacts. Contact Tracers are not permitted to deviate from the script or provide information that is not included in the script.

Call patients who have been newly diagnosed with COVID-19 to provide support and gather information.

Help patients recall everyone with whom they have had close contact during the timeframe while they may have been infectious.

Call the contacts to discuss their potential exposure.

Communicate with contacts in a professional and empathetic manner.

Collect and record information on symptoms into a Client Resource Management platform CRM.

Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.

Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms.

Maintain contact with the supervisor.

Conduct other related duties as assigned.

Minimum Qualifications

High School Diploma.

Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.

Ability to communicate verbally in a professional and empathetic manner.

Excellent organizational skills.

Good critical thinking skills.

Ability to handle confidential information with discretion and professionalism.

Proficiency with computer software and ability to learn how to use a CRM.

Ability to speak, read, and write in English.

Desired Qualifications

Second or multiple languages a plus (specifically Spanish, Cantonese, Mandarin, Russian, or Marshallese). Please indicate the languages spoken on your application or cover letter.

Familiarity with Spokane or Washington State a plus.

Important Information

This is a full-time (40 hours per week) position.

This is a remote, time-limited position that is expected to last until approximately May 31, 2021 with the possibility of being extended.

There are multiple positions available to start immediately with various shifts (daytime, evenings, and weekends).

The pay rate for this position is $22.79 per hour. The pay rate for applicants who are bilingual is $23.92 per hour.

As part of the application process, you must submit contact information for at least one managerial reference.

The offer of a position is conditional upon an applicant’s successful completion of a background check.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at [email protected].