Court Support Specialist

The Position

Are you seeking a challenging and rewarding, fast-paced position working directly with the public in a customer service focused and team-oriented environment? Are you passionate about working with a wide variety of people and adapting to different situations as they arise? The Beaverton Municipal Court is seeking a Court Support Specialist 2 that may be the position for you!

The Beaverton Municipal Court handles a high volume of traffic crimes and other misdemeanors, traffic violations and other violations, and parking citations. The successful candidate will perform a variety of responsible administrative support activities. The Court operates in a paper-on-demand environment with extensive use of personal computers and scanning equipment. This position will have daily contact with the public and incarcerated individuals in person, by phone or virtually.

The Ideal Candidate is:
Detail-oriented, organized and able to work independently.

An effective communicator, both orally and in writing.

Adaptive and thrives in a team atmosphere focused on producing high-quality results.

Able to remain calm and maintain composure in stressful situations.

Skilled in accurate data entry and utilizing a wide range of general office equipment.

Dedicated to promoting diversity, equity, and inclusion.

The expected schedule for this position during the initial six-month training and probationary period will be Monday through Friday, 8:00 a.m. to 5:00 p.m. Thereafter, alternative scheduling may be available, dependent upon operational needs.

This is a non-exempt, SEIU-classified position. This position requires in-person support with limited options for remote work. There is one vacancy.

Temporary Assignments Available:
The Beaverton Municipal Court is seeking to fill two temporary court support assignments immediately. Candidates interested in a temporary assignment should indicate their interest in the supplemental questions.

Please note: Experience and skills will be reviewed via the main application submission only. Resumes or cover letters are not accepted in place of completed application forms.

Responsibilities

Assist defendants in resolving violation cases by phone, email or virtually.

Administratively dismiss violation cases that meet the requirements of a certificate of innocence or certificate of liability.

Process violation cases for failure to appear, to include generating and mailing templated documents.

Process a variety of cases for failure to pay or comply, to include generating and mailing templated documents.

Review violation conviction abstracts for errors prior to reporting convictions to the Department of Motor Vehicles.

Receive incoming correspondence from a variety of sources to include mail, drop box, email and fax and take appropriate action according to established policies and procedures.

Respond to correspondence using a variety of templates and methods of communication to include mail, drop box, email and fax.

Receive a variety of payment types and take appropriate action according to policy and procedure.

Courier internal and external mail and materials to departments in other buildings.

Operate the court room recording equipment and application and notate proceedings within the application to meet the standards of a court or record as established by Oregon state law.

Process a variety of documents by adding to a case and taking appropriate action according to established policies and procedures.

Check defendants into court prior to court appearances.

Process cases within a work queue according to established procedures, as assigned.

Creates a workplace that promotes the organizational values of workplace diversity, equity and inclusion.

Assists in creating a positive and supportive work environment with a culture of teamwork and communication.

Actively promotes an environment respectful of living and working in a multicultural society.

Performs duties outlined in the Court Support Specialist 2 classification and other duties as assigned.

Qualifications

Minimum Qualifications

High school diploma or GED

If you meet the years of experience requirement and do not have a high school diploma or GED, please contact Human Resources at 503-526-2200. The city also encourages you to contact a local community college or review criteria online for obtaining a GED at https://ged.com/policies/oregon.

Two years working with the public in a high-volume setting, including cash handling

One year working in a criminal justice environment

Or an equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position.

Ability to pass a pre-employment skills test.

Ability to obtain Law Enforcement Data System (LEDS) certification within 30 days of hire.

Ability to obtain and maintain Criminal Justice System Information Services (CJIS) security certification. Pre-employment fingerprints need to be completed and cleared prior to start date. CJIS certification testing occurs within 30 days of hire.

Ability to pass reference checks, a drug screen and satisfy the requirements of a background check.

Preferred Qualifications

Bilingual in English and one of the City of Beaverton’s priority languages (Spanish, Arabic, Korean, Vietnamese, Chinese, Russian, or Japanese).

The City of Beaverton is committed to supporting a culture of accountability, equity and inclusion for all, especially marginalized groups. We pledge to continue the ongoing, difficult and essential work needed to address institutional racism and historical inequities in all forms.

Beaverton is a diverse city, boasting a large population of qualified persons, including women, veterans, Black, Indigenous and people of color, persons with disabilities, generational groups, persons who speak many languages and are of diverse national origins.

It is widely stated—and supported by studies—that candidates, especially women, are less likely to apply for a job unless they believe they meet 100% of the hiring criteria. The city’s talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of the role. We therefore encourage persons with non-traditional skill sets and experiences to apply, even if you believe you do not meet 100% of the qualifications and hiring criteria described.

Compensation

Wage Range: $21.17 – $28.36 hourly

Starting wage will be determined depending on relevant work experience as outlined in the Equal Pay Act. New hires who meet minimum requirements will start at step one. Higher steps within the posted salary range may be offered to those who have additional years of directly related experience to the position. In addition to competitive pay, the city offers a wide variety of benefits to regular employees which make up an exceptional total compensation package.

Total Compensation Package and Benefits:
The city pays the full retirement contribution to PERS including the employee portion; provides employees with an opportunity to participate in a deferred compensation retirement plan; makes available a public service loan forgiveness program and tuition reimbursement program; provides a no-cost Public Transportation Pass (TriMet) and offers excellent health, dental, vision and life insurance coverage. Wellness programs and incentives, a Health Reimbursement Account (HRA) VEBA with 3% employer contributions, excellent paid time off accrual, PTO cash out options, an Employee Assistance Program (EAP) and bilingual pay premiums (contingent on passing a proficiency test provided by the city) are additional benefits the city offers to all regular employees.

Additional information regarding employee-based benefits and options can be found on the city’s Employee Benefits webpage.