This role is one of the central points of contact between external Customers and the Amcor organization. Our Customers recognize this role as the “Face of Amcor” Representative Level I: This is the first of three levels of Representatives within the Customer Service group. The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support and supervision from Customer Service Representatives II and III and their leader to handle issues that may arise out of the daily responsibilities of the role.
WHAT YOU GET TO DO
- Enter accurate sales orders and forecasts in the ERP system. Manage and process outside warehousing shipments of inventory.
- Issue of shipping documents for the finished goods.
- Control of timely goods deliveries to the customer and monitoring of accounts receivable.
- Administrative support in management of non-conformances in a timely manner.
- Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.
- Follow standard process to manage aged inventory.
- Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports.
- Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
- Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization. Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practices.
- Identify and communicate individual Continuous Improvement opportunities.
- Build customer loyalty through positive customer engagement and service excellence.
- Build initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
- Engage in basic conversations with customer regarding inventory and order status; asks for assistance from Sales or fellow Customer Service Representatives.
- Have a basic understanding that Amcor exports products to our customers.
- Understand basic consignment inventory management.
WHAT WE VALUE
- Champion a culture of quality
- Strong communication skills utilized in both internal and external relationships with a customer focus
- Self-drive and initiative to seek out continuous improvement opportunities
- Strong attention to detail and time management to best prioritize workload
- Results Orientation, Collaboration and Influence, Decision Making & Analysis, ability to work under time pressure and in ambiguous environment
WHAT WE WANT FROM YOU
- Education – Bachelor’s Degree Preferred
- Experience in a Manufacturing and/or Customer Service environment preferred.
- Good Microsoft Office skills
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