Facilitate all new cases, incoming calls, applications, etc.
Maintain and develop client relationships.
Review incoming applications to verify accuracy and completeness
Liaison between the client, the agents and our carrier partners/insurance companies to ensure prompt ad efficient processing of applications in a timely manner
Update our internal CRM system to ensure the accuracy of our client records.
Requirements:
Ability to pass the CoveredCA Admin Staff certification and background check
Previous experience in the insurance industry preferred
In depth knowledge of Microsoft Word and Excel
Excellent time-management and phone skills
Excellent written and verbal communication skills
Strong and engaging personality that customers will appreciate and respond to
Exemplary high standards of honesty, integrity and endeavor
Ability to make deadlines in a fast paced environment
Ability to multi task and re-prioritize tasks
Excellent team work
Excellent attendance and reliability
Language Skills: Ability to effectively present information and respond to questions and requests from customers, co-workers, and others as necessary. Bilingual in English and Russian. Spanish (preferred)
Education/Experience:
High School or equivalent or higher education
Minimum of one year experience in insurance related field or customer service
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Insurance Center Helpline, Inc. is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.
Please DO NOT call about this position. Due to high volume of calls we are not able to respond to job applicants via phone.
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