[Digital Onboarding] SL2/SL3 Technical Support Engineer, Remote Ukraine

Project Description

We build the platform, which supports client onboarding in global financial institution. This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap.

Responsibilities

You will be part of team which will:
– Troubleshoot day-to-day user issues on all environments
– Handle escalations to other teams as appropriate
– Plan & coordinate infrastructure activities
– Plan & execute UAT/PROD releases
– Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
– Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
– Train Prod support on issues

You personally will be:
– Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
– Serve as a primary – direct and personal – contact point for any technical and usage questions and issues
– Intimately familiar with the application code-level design and implementation
– Expert in the application functionality

Skills

Must have

– Good English and communication skills
– Experience work with applications (support, troubleshooting)
– Basic commands on Unix
– Experience with CI tools (Jenkins)

Nice to have

Will be good to know:
– SQL scripts (writing, understanding errors)
– Mongo DB
– J2EE development background is a strong plus
– JavaScript
– Jira, GIT, uDeploy

Languages

English: B2 Upper Intermediate

Seniority

Regular

Relocation package

If needed, we can help you with relocation process. Click here for more information.