Dispatcher/Operator

Initial Posting Date:
05/04/2021

Application Deadline:
05/25/2021

Agency:
Department of Transportation

Salary Range:
$3,211 – $4,871

Position Type:
Employee

Position Title:
Dispatcher/Operator

Job Description:
Transportation Telecommunications Specialist 1 – Dispatcher/Operator

Oregon Department of Transportation

Delivery and Operations Division – Region 1

Portland

ODOT is following the direction of the Governor’s Office to help slow and prevent the spread of COVID-19. Visit our COVID-19 webpage for more information.

The role:
Bring your emergency dispatching skills to ODOT’s Transportation Operation Center team! Do you like helping people in crisis situations? Are you cool, calm and collected when others are stressed? If so, you might be the perfect fit for our dispatcher / operator position. We are seeking dynamic individuals to fill this role and help solve incidents of varying complexity.

We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity.

If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:
Incident and Emergency Management:
Monitor transportation system conditions.

Monitor radio communications.

Notify Oregon Emergency Response System (OERS) of hazardous materials incidents and assist with response.

Improve safety and mobility for travelers by providing accurate and up-to-date traveler information about incidents, events, and weather hazards affecting the transportation system.

Maintain readiness by participating in regular training exercises and emergency operations drill.

Winter Operations:
Monitor roadway and weather conditions.

Notify law enforcement of conditions and changes to chain requirements; arrange for tows for hazard vehicles and complete hazard tow letters.

Maintenance & Construction Operations:
Input damage reports and notify maintenance crews.

Notify construction crews of incidents within work zones.

Providing a check-in and monitoring location for staff involved in remote or dangerous task.

Device Monitoring:
Monitor CCTV infrastructure looking for impacts the state highway system.

Monitor and test device status.

Input any identified device or system problems into MicroMain for notification/resolution by ITS maintenance staff.

Troubleshoot identified problems and work with ITS maintenance staff to resolve.

Traffic Management:
Monitor the operation of ramp metering and notify traffic staff about malfunctions.

Change speed limits on variable speed limit signs.

Operate remotely controlled ramp gates.

Environment:
Work is performed in an area with moderate noise levels caused by equipment and radio transmissions.

Must be at workstation for long periods, sometimes in a close working area.

Continual and consistent alertness and attention to monitoring a variety of technical equipment including multi-line phone system and multi-channel radio system.

Multiple conflicting priorities that sometimes involve life-threatening decisions and communicating with the public, often under confusing, emotional or crisis conditions.

This is an essential employee position that may be required to work extended hours, including all hours of the day and night and holidays due to emergency situations or increased temporary workload.

May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends and On-Call.

To request a copy of the position description, which includes all duties and working conditions, please email [email protected] .

What’s in it for you:
Work/life balance, 10 paid holidays a year, flexible work schedules, competitive benefits packages and so much more.

Live, work and play in Portland, Oregon !

Want to know about new job postings?

What we need:
Two (2) years of public contact experience, which included:
Gathering, relaying and providing information to others AND

Evaluating activities or incidents AND

Determining an appropriate course of action.

One (1) year of this experience must have included receiving and dispatching emergency requests using radio equipment, telephone and/or computer.

Successful completion of a Certified Emergency Communications Course may substitute for the one (1) year of specialized experience.

Additional notes:
Must be able to complete “CritiCall” test which will be given at or prior to the interview.

Must be able to obtain and maintain LEDS (Law Enforcement Data Systems) certification.

What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!

Note: You do not need to have all of these qualities to be eligible for this position.

A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.

Experience working with computer systems while using a multi-band radio system as well as other related software.

Experience handling multiple responsibilities and prioritizing.

Able to type 35 words per minute; a typing test will be given at or prior to the interview.

Spanish speaking, reading and writing abilities.

Russian speaking, reading and writing abilities.

How to apply:
Before applying,

This recruitment requires an attached resume and attached cover letter.

Attach a resume. Your resume must include dates (MM/YYYY) for each employer. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to attach a document.

Attach a cover letter. Your cover letter must be limited to no more than two (2) pages and clearly demonstrate how your experience and training relates to the qualities that you have under the “ what we’d like to see ” section above. Please address your cover letter to <Manager Name, Working Title>. Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section will be graded as non-responsive. If you are an external applicant, you must upload in ‘Resume/CV’ section of the application.

Complete questionnaire. Answer the checkbox-style questions before submitting your application.

After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.

If you are a veteran , you may receive preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks. For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.

Need help?

For questions, call 971-345-1967 or email [email protected].

The fine print:
We may use this recruitment to fill multiple vacancies.

We may also use other factors to help us decide who will move forward, such as your related work experience, your education and the overall professionalism of your application materials.

We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.

Don’t attach extra documents. We will only look at documents that we ask for.

We will conduct name-based criminal background checks on final candidates, including current ODOT employees . All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

You will be represented by the Service Employees International Union (SEIU).

Human Resources/Recruitment, MS12

355 Capitol St NE

Salem OR 97301-3871

Fax 503-986-3895

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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